“…Due to their functionalities, wikis are very extensible and can provide more than just collaborative editing (Arazy et al , ; Garcia et al , ; Schneider, Passant, & Breslin, 2010; Schneider, Passant, Groza, & Breslin, 2010; Dishaw, Eierman, Iversen, & Philip, ; Jung, Kim, Shin, & Park, ). Wikis offer employees with forums to improve problem solving processes, collaborating asynchronously and ensuring process conformity for all aspects of planning, use and implementation of organizational activities (Bean & Hott, ).…”