Increasing the Impact of Wikis on Project Performance: Fine‐tuning Functional Quality and Knowledge Sharing

Abstract

Project managers have been among the first to adopt wikis in the workplace. Their impact on project performance in general has been documented, but we believe that there is still much room for improvement. We addressed this issue by performing an in‐depth empirical study of wiki use in IT projects within a large public sector organization. We found that performance is significantly impacted by the quality of a wiki, but also tested other factors that may help fine‐tune a wiki's capabilities: the knowledge sharing context and the distinctive use of wikis to manage project documentations, while fully exploiting its functionality. Copyright © 2017 John Wiley & Sons, Ltd.

A review of two psychological models in knowledge sharing: current trends and future agenda

“…The publication of papers in the discipline of computer science commenced prior to 2006 but slowly increased over the years while those in social science, even though beginning after 2006, ranked in the highest position. This may be due to the nature of knowledge as knowledge is often divided into two types: explicit and tacit (Ozlati, 2015; Nabelsi et al , 2017). Studies in computer science have tended to focus on explicit knowledge, which can be written down or captured in certain forms such as data, texts and computer programs (Ozlati, 2015; Nabelsi et al , 2017).…”

“…This may be due to the nature of knowledge as knowledge is often divided into two types: explicit and tacit (Ozlati, 2015; Nabelsi et al , 2017). Studies in computer science have tended to focus on explicit knowledge, which can be written down or captured in certain forms such as data, texts and computer programs (Ozlati, 2015; Nabelsi et al , 2017). In contrast, research in social science tended to focus on tacit knowledge, which is embedded in individual experience, ideas, values, actions and emotions (Ozlati, 2015; Nabelsi et al , 2017).…”

“…Studies in computer science have tended to focus on explicit knowledge, which can be written down or captured in certain forms such as data, texts and computer programs (Ozlati, 2015; Nabelsi et al , 2017). In contrast, research in social science tended to focus on tacit knowledge, which is embedded in individual experience, ideas, values, actions and emotions (Ozlati, 2015; Nabelsi et al , 2017). Tacit knowledge is difficult to codify and express and it is almost impossible to share tacit knowledge without the active participation and cooperation of the knower (Verburg and Andriessen, 2011).…”