“…The steps taken by the government to prevent the spread of this epidemic, especially in Indonesia, are lockdowns, industrial restrictions, social distancing, self-quarantine, and others (del Rio-Chanona, Mealy, Pichler, Lafond, & Farmer). In the logistics sector, lockdowns make the logistics system hampered (Biswas & Das, 2020), decreasing customer satisfaction and loyalty to logistics service providers (Tedjakusuma et al, 2020). Esper (2020) examined logistical activities during the COVID-19 pandemic for the community's welfare.…”