Segmenting the public’s risk beliefs about drone delivery: A belief system approach

Zhu, Xun

doi:10.1016/j.tele.2019.05.007

Cited by 27 publications

(12 citation statements)

References 33 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…However, the public acceptance concerns have been evidenced in relation to ethics and privacy (Luppicini and So, 2016) as well as safety, security and public concerns regarding regulation (Zwickle et al, 2019) and use of drones in urban areas (Watkins et al, 2020). Issues such as "fear of theft" and "fear of delivery to an incorrect address" (UPS, 2016) and technological malfunctions are also an area of concern (Zhu, 2019). It is against that background that previous studies have often narrowly focussed on risks (Choe et al, 2021) and how to overcome initial privacy concerns (Khan et al, 2018;Nelson et al, 2019).…”

Section: Literature Review and Development Of Research Questionsmentioning

confidence: 99%

See 1 more Smart Citation

Consumer preferences for innovative and traditional last-mile parcel delivery

Merkert

Bliemer

Fayyaz

2022

IJPDLM

View full text Add to dashboard Cite

PurposeThe purpose of this research is to reveal consumer preferences towards innovative last-mile parcel delivery and more specifically unmanned aerial delivery drones, in comparison to traditional postal delivery (postie) and the recent rise of parcel lockers in Australia. The authors investigate competitive priorities and willingness to pay for key attributes of parcel delivery (mode, speed, method and time window), the role of contextual moderators such as parcel value and security and opportunities for logistics service providers in the growing e-commerce market.Design/methodology/approachA survey involving stated choice experiments has been conducted among 709 respondents in urban Australia. The authors estimated panel error component logit models, derived consumer priorities and deployed 576 Monte Carlo simulations to forecast potential delivery mode market shares.FindingsThe study results suggest that people prefer postie over drone delivery, all else equal, but that drone deliveries become competitive with large market shares if they live up to the premise that they can deliver faster and cheaper. Both drone and postie become less attractive relative to parcel lockers when there is no safe place to leave a parcel at a residence, highlighting the importance of situational context and infrastructure at the receiving end of last-mile delivery. The authors identified opportunities for chargeable add-on services, such as signature for postie and 2-h parcel deliveries for drones.Originality/valueThe authors offer timely and novel insights into consumers preferences towards aerial drone parcel deliveries compared to postie and lockers. Going beyond the extant engineering/operations research literature, the authors provide a starting point and add new dimensions/moderators for last-mile parcel delivery choice analysis and empirical evidence of market potential and competitive attributes of innovative versus traditional parcel delivery alternatives.

show abstract

Section: Literature Review and Development Of Research Questionsmentioning

confidence: 99%

“…, 2020). Issues such as “fear of theft” and “fear of delivery to an incorrect address” (UPS, 2016) and technological malfunctions are also an area of concern (Zhu, 2019). It is against that background that previous studies have often narrowly focussed on risks (Choe et al.…”

Section: Literature Review and Development Of Research Questionsmentioning

confidence: 99%

Consumer preferences for innovative and traditional last-mile parcel delivery

Merkert

Bliemer

Fayyaz

2022

IJPDLM

View full text Add to dashboard Cite

show abstract

“…In [43], the authors assessed the perceived risks of the American population mainly associated with accidents or terrorist actions. The fear that drones may intentionally hit people or private homes also emerged from the study of [44], which considers the American population. In contrast, according to the study proposed by [45], the German population seems to be very inclined to use drones for final delivery.…”

Section: Literature Reviewmentioning

confidence: 99%

The Use of Drones for Last-Mile Delivery: A Numerical Case Study in Milan, Italy

et al. 2022

View full text Add to dashboard Cite

The increasing use of e-commerce introduces major challenges for last-mile delivery, which is critical to ensure smooth functioning of supply chains. Besides the speed and cost of delivery, which are the most important factors for last-mile logistics, environmental and social sustainability factors are taking on an increasingly important role, especially in urban areas. In this perspective, last-mile delivery by drones could be a good choice both in terms of transport speed and sustainability. Being electrically powered, drones can reduce environmental impact; moreover, they enable the reduction of road congestion since they do not interfere with land infrastructures. The goal of this study is to analyse the viability of drones for last-mile delivery in the Italian city of Milan. A stated preference survey was carried out to assess end-user propensity towards drones. Using these results, a goods delivery service by drones was designed. Furthermore, a preliminary financial analysis was performed to evaluate the benefits for a company that would provide such a transport service. Findings show that last-mile delivery by drones can be successfully used to deliver small and light packages, reducing environmental and social impacts, and ensuring profits for the transport provider.

show abstract

“…An experiment carried out by them allowed them to estimate the cost of a single delivery of a 2.5 kg parcel over a distance of up to 20 km by UAV at USD 1 [65]. At the same time, the price of a similar service provided by car by UPS was almost USD 13 and by FEDEX, USD 8 [66]. However, already a change in the parameters of the study produced dramatically different results.…”

Section: The Basis Ideamentioning

confidence: 99%

Spatial Premises and Key Conditions for the Use of UAVs for Delivery of Items on the Example of the Polish Courier and Postal Services Market

2022

View full text Add to dashboard Cite

The use of unmanned aerial vehicles (UAVs) in the delivery of courier and postal items has the potential to provide benefits in breaking down terrain barriers and reducing congestion in urban areas. In addition, the trend to move away from polluting fossil fuels prompts delivery companies to invest in low- and zero-emission means of transport. Electric UAVs reduce environmental contamination in the delivery area and can also be directly powered by renewable energy sources. The aim of this study is to identify the premises and conditions of UAV implementation on the example of companies delivering courier and postal items in Poland. The basic research methods used for the preparation of this study are critical analysis of the literature on the subject, synthesis, and generalisation, which led to the authors’ own research conducted through partially categorised oral interviews. The conducted considerations confirm the existence of premises and the ability of UAVs for the effective delivery of items. In Poland, the most important limitation in the implementation and dissemination of this delivery method is the high level of social scepticism, reaching 43%. If actions are not taken to neutralise this attitude of society, this factor may effectively prevent the use of UAVs for delivery services.

show abstract

Segmenting the public’s risk beliefs about drone delivery: A belief system approach

Cited by 27 publications

References 33 publications

Consumer preferences for innovative and traditional last-mile parcel delivery

Consumer preferences for innovative and traditional last-mile parcel delivery

The Use of Drones for Last-Mile Delivery: A Numerical Case Study in Milan, Italy

Spatial Premises and Key Conditions for the Use of UAVs for Delivery of Items on the Example of the Polish Courier and Postal Services Market

Contact Info

Product

Resources

About