Abstract:Victim satisfaction is impacted by both the quality of the procedure and the outcome of the criminal justice process. Quality of procedure encompasses procedural and interactional justice. Using survey data of victims of physical assault in India, this study examines the impact of quality of procedure and outcome on victim satisfaction with police services. The study concludes that although both factors have an effect on victim satisfaction, quality of procedure has a greater impact than outcomes of the proces… Show more
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.