Perceptions of service provided by South African police service community service centres

Mason, Roger; Ngobese, Ndabazinhle; Maharaj, Mandusha

doi:10.1080/15614263.2019.1644176

Cited by 7 publications

(7 citation statements)

References 28 publications

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“…Respondents who were satisfied with the police service mentioned examples such as “I am happy that police helped me during vehicle accident” and “police were friendly at the Community Police Post.” However, a slight majority of the public (51%) mentioned that their interaction with the police was either “bad” or “very bad.” The findings from the qualitative face-to-face interviews revealed similar views. Participants who were not happy with the police service mentioned, “police are slow in responding to my complaint” and “police have poor customer relations.” These results are similar to findings reported in the literature (Bushra & Talib, 2014; Mason et al, 2021). For example, Bushra and Talib’s (2014) study in India found that majority of the respondents had a negative perception of police, and police were brutal, argumentative, arrogant, and corrupt.…”

Section: Research Findings and Discussionsupporting

confidence: 93%

“…Participants who were not happy with the police service mentioned, "police are slow in responding to my complaint" and "police have poor customer relations." These results are similar to findings reported in the literature (Bushra & Talib, 2014;Mason et al, 2021). For example, Bushra and Talib's (2014) study in India found that majority of the respondents had a negative perception of police, and police were brutal, argumentative, arrogant, and corrupt.…”

Section: Public Interaction and Their Experience With Policesupporting

confidence: 89%

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Public Perceptions of Police in Fiji

Chand

Karan

Goundar

2022

Journal of Contemporary Criminal Justice

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Members of the public may have positive, negative, or mixed perceptions of police. Previous research has demonstrated that public perceptions are shaped by their experiences and interactions with police and can influence trust, perceived legitimacy, and future cooperation. Limited research has examined public perceptions of police in small island developing states. This article explores public perceptions of police in Fiji, an island state in the Pacific region. This study employed a mixed-method approach based on qualitative interviews ( n = 21) and quantitative surveys ( n = 150). The findings show that only a minority of the participants had a favorable view of police, while the majority had a negative perception. The results reveal that police corruption and brutality are two significant concerns of the public that the Fiji Police Force will need to address to gain public respect, trust, confidence, and legitimacy.

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Section: Research Findings and Discussionsupporting

confidence: 93%

Section: Public Interaction and Their Experience With Policesupporting

confidence: 89%

Public Perceptions of Police in Fiji

Chand

Karan

Goundar

2022

Journal of Contemporary Criminal Justice

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“…In recent years, the importance of the service industry in global economic development has been increasing, and research on service design has gradually attracted interest from all sectors [39,40]. Service design is a new field that emphasizes integrity, cross-domain, and integration.…”

Section: Community Convenience Service Stationsmentioning

confidence: 99%

Sustainable Development in Old Communities in China—Using Redesigned Nucleic Acid Testing Booths for Community-Specific Needs

Wu,

Luo,

Chen

et al. 2024

Sustainability

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The sustainable development of urban communities has attracted widespread attention from all sectors. So, the question regarding how to promote sustainable development in communities has become an important issue that warrants consideration and research. Sustainable development thinking can help create more effective strategies, enhance the ability to organize information, and build a preferred future. During the COVID-19 pandemic, the nucleic acid testing booths in China played an important role in providing fast screening to determine community outbreaks and effectively prevent the spread of the virus. However, with the overall relaxation of the zero COVID-19 policy, many nucleic acid testing booths are currently largely idle. The question regarding how to leverage these testing booths scientifically and reasonably by redesigning them for local conditions is a ready-to-research topic. Based on theories such as future design and sustainable development construction of future urban communities, we focused on old urban communities in China and explored how to use idle testing booths by conducting field research and resident interviews. We thus aimed to explore how to redesign idle nucleic acid testing booths and transform them into products or smart mobile convenience service stations by applying the study’s qualitative results. Through a case analysis, we constructed design models for intelligent mobile convenience service stations in old communities that met the needs of the future urban community residents and promoted the sustainable development of the community. We hope that our results will be further verified via the design of intelligent convenience service stations in other cities.

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“…The present study draws on a survey of community perceptions undertaken to inform planning by the GPD in line with community needs and expectations (Watson et al, 2019). The purpose of the present study was to contribute to understanding community satisfaction with police service provision on Guam.…”

Section: The Present Studymentioning

confidence: 99%

Community Satisfaction With Policing on Guam

Howes

Watson

Ryan

et al. 2022

Journal of Contemporary Criminal Justice

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Guam is a Pacific Island in Micronesia with a complex colonial history. Strategically located, Guam is an unincorporated territory of the United States and critical military asset. Policing on Guam is influenced by external stakeholders and budgetary limitations. Recently, a community policing model was introduced to better meet community needs and expectations. This study explored the relevance of predictors of satisfaction with police service provision in the Guamanian context. Residents of Guam ( n = 701) participated in a survey that included demographic characteristics, community context, and police–citizen interactions. Satisfaction with police service provision was predicted by age and perceptions of procedural justice, police performance, and police legitimacy. Higher income predicted lower satisfaction. The findings highlight the importance of police legitimacy and related constructs for satisfaction with police service provision on Guam. Initiatives that focus on police performance and procedural justice may help improve satisfaction with police service provision on Guam.

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Perceptions of service provided by South African police service community service centres

Cited by 7 publications

References 28 publications

Public Perceptions of Police in Fiji

Public Perceptions of Police in Fiji

Sustainable Development in Old Communities in China—Using Redesigned Nucleic Acid Testing Booths for Community-Specific Needs

Community Satisfaction With Policing on Guam

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