Satisfaction levels with physical therapy in hospitalized patients

Abstract

Background: Patient's satisfaction level is considered an indicator that interferes with interventions effectiveness. There is evidence from other health professionals that patients with higher satisfaction level recover faster. However, benefits toward physical therapy intervention is poorly known. Objective: To measure the inpatient satisfaction level receiving physical therapy care and to evaluate which aspects of these treatments are flawed. Methods: Patients admitted to hospital were evaluated using MedRisk Instrument for Measuring Patient Satisfaction with Physical Therapy Care (MRPS) that scores from 1 to 5 (higher values indicate higher satisfaction) for each item. Patients clinical and demographic characteristics and the Global Perceived Effect (GPE) were also collected. Exploratory factor analysis was conducted. Results: 200 patients were evaluated (50.9 ± 18.81 years, 58% male). Most of MRPS items were above 4. The highest scoring item (4.75) was physical therapist's respect to the patient. The lowest scoring item (1.82) was in relation to physical therapy guidelines at hospital discharge. Mean MRPS total score and GPE were 46.09 ± 4.93 and 2.18 ± 1.18, respectively. Conclusion: The majority of patients are satisfied and showed improvement after physical therapy treatment. There is the need for advances and intervention in relation to physical therapy guidelines at hospital discharge. MRPS instrument proved to be appropriate to measure inpatient's satisfaction level with physical therapy care.

Influence of Risk of Drug–Drug Interactions and Time Availability on Patient Trust, Satisfaction, and Cooperation with Clinical Pharmacists

“…Garman and colleagues [34] reported that satisfied patients are more likely to adhere to treatment recommendations and return for follow up consultations. De Paula et al [35] suggested that patient satisfaction plays an important role in the interpersonal relationship between patient and therapist. This satisfaction will enhance patients’ attitude and cooperation with their therapist.…”

Patients’ trust in the health care system and physiotherapists

“…The results of a study among patients in hospital (aged 50.9 ± 18.81 years, 58% males) included in the physiotherapy program, also surveyed using the MedRisk instrument, and rated the respect of the physiotherapist toward the patient with a very high score of 4.75. The lowest rated was guidelines which are given to a patient on discharge from the hospital, with a score of 1.82 (15).…”

“…For clients, the relationship of cooperation, productive work, active commitment of the physiotherapist, invested funds, goals, and reliable progress are important, while for physiotherapists, cooperation, personal trust and commitment, commitment, and work ability of the client are important. Despite the similarities, the attitudes of therapeutic partnerships differ, so patients place more emphasis on helpfulness and joint participation in the provision of therapy (15).…”

Satisfaction level of Physical Therapy Services among Hospitals of Lahore

“…A number of studies consistently reported higher levels of satisfaction in patients who received physical therapy. [14][15][16][17][18][19] A very high proportion of patients reported that they were completely satisfied with the physical therapy services they are provided. High patient satisfaction levels were reported from diverse clinical settings at distant geographical regions which included North America, United Kingdom, Ireland and North Europe.…”

“…Multiple studies reported a higher satisfaction from physical therapy care in patients with back pain than medical care. 16 A reason of this was that there is a longer consultancy period in physical therapy and a more detailed up to date information can be given to the patient compared with the general medical practice.…”