Satisfaction level of Physical Therapy Services among Hospitals of Lahore

Abstract

Background: Physical therapy is a rehabilitation based treatment method which nonsurgically treats patient pains and help them accomplish their needs and goals. Patient satisfaction is assessed to evaluate the treatment standards and depends on multiple factors. Objective: To determine the levels of satisfaction in patients visiting physiotherapy OPD of Public Hospitals in Lahore. Methodology: This was a cross-sectional study including 405 patients of age 18-55 years from Public Hospitals in Lahore including patients who had been attending more than 5-6 physical therapy sessions from public Hospitals of Lahore. Patients with any cognitive dysfunctions and those who could no comprehend and provide the correct responses were excluded from the study. The outcome measure was Patient satisfaction and was assessed by using the Medrisk Instrument for Patient Satisfaction. Results: Amongst 405 questionnaires that were given out as handouts, 377 fulfilled the criteria and thus were analyzed. Out of 377 patients who consented for the study 248 had low levels, 103 had moderate and only 26 patients had higher levels of satisfaction according to Medrisk Instrument for patient satisfaction. Chi-square test indicated a significance of 0.00 i.e. highly significant. Conclusion: Patients were least satisfied with the quality of care and services provided by the therapist at Public Hospitals in Lahore. Patients who had lower levels indicated lesser time spent with their therapist and lack of enough information from the therapist to be the causative factors for their satisfaction levels.

Level Of Patient’s Satisfaction with Physical Therapy Services in Public and Private Hospitals

“…A 2021 study, using the same MedRisk Instrument, presented a contrasting scenario in Lahore public hospitals. Of the 377 participants, a significant majority reported low satisfaction levels, with only a minority expressing high satisfaction (21). This discrepancy was primarily linked to inadequate communication and service provision by therapists.…”

Comparison of Satisfaction Level with Physiotherapy Care between Male and Female Patients of Sialkot

“…Some studies also reveal that patients who are older people, females and with acute conditions are more satisfied than younger ones with chronic conditions. Moreover, on behalf of therapist, physiotherapist knowledge, skills, professionalism, effective communication, friendly attitude, frequency of treatment and adequate duration may lower the level of dissatisfaction 10 . Thus patient satisfaction is an important factor due to which we can assess the physical health of patients.…”