Robotic Process Automation Implementation Challenges

Choi, Daehyoun; R’bigui, Hind; Cho, Chiwoon

doi:10.1007/978-981-15-7990-5_29

Cited by 9 publications

(7 citation statements)

References 6 publications

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“…Other challenges focus on human resource management, given that workforce need to adapt to new work, as RPA-based solutions can take on important parts of their daily tasks [22].…”

Section: Discussionmentioning

confidence: 99%

Digital Transformation of Human Resource Processes in Small and Medium Sized Enterprises using Robotic Process Automation

Turcu¹

2021

IJACSA

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The aim of this paper was to obtain data and information on the digital transformation of human resource (HR) processes in small-and medium-sized enterprises (SMEs) with the help of robotic process automation (RPA), in order to increase competitiveness in the digital age. Romanian businesses are attempting to close the gap with companies in developed countries by implementing projects that allow the adoption of emerging technologies in HR departments. This paper presents some of the preliminary findings, resulted from a collaboration between a university and an SME, for the efficient implementation of specific HR processes using RPA. The paper provides a brief introduction of the RPA concept as well as a list of HR processes that can be automated within enterprises, with the benefits brought to the enterprise and employees presented in both qualitative and quantitative terms for each HR process. In addition, a case study for the automatic collection of candidates' documents and extraction of primary information about them was considered. Further on, the problems encountered during implementation were listed, along with potential solutions. Given the benefits offered, RPA could play an important role in transitioning HR functions into the digital era.

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“…Other challenges focus on human resource management, given that workforce need to adapt to new work, as RPA-based solutions can take on important parts of their daily tasks [22].…”

Section: Discussionmentioning

confidence: 99%

Digital Transformation of Human Resource Processes in Small and Medium Sized Enterprises using Robotic Process Automation

Turcu¹

2021

IJACSA

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“…Thus, increasing the productivity [35]. However, RPA research is still new, and the implementation of RPA is facing some challenges ( [12], [22], [36]). One of the most important challenge is to identify the tasks that need and can be automated with RPA ( [12], [4]) before starting to implement RPA.…”

Section: Related Work a Backgroundmentioning

confidence: 99%

“…However, the implementation of RPA is still facing many challenges as the research is still new. One of the most important challenges is the determination of business tasks that can be automated with RPA [12]. To automate user tasks with RPA, we need to know beforehand the tasks that need to be automated.…”

Section: Introductionmentioning

confidence: 99%

Enabling the Gab Between RPA and Process Mining: User Interface Interactions Recorder

Choi

R’bigui²,

Cho³

2022

IEEE Access

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Robotic process automation (RPA) is a rapid-emerging technology for process automation that is using software robots to replicate high-volume, manual, repeatable, routine, rule-based, and unmotivating human tasks. The goal is not to replace human workers but to allow them focus more on difficult tasks by delegating their tedious routine tasks to a digital force. RPA tools demonstrated powerful cost-saving and other performances. Nevertheless, one of the main challenges of implementing RPA is the identification of the suitable tasks for automation. Process mining is as an emerging technology for process discovery and enhancement based on event log data. Since RPA operates on the user interface level; process mining techniques can play a huge role in deciding the tasks that can be automated. However, process mining requires an event log as input to be used. This paper presents a tool responsible for recording the interactions with user interfaces and generating a UI log that can be used by process mining techniques for deciding the tasks that can be automated with RPA.

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“…It is considered a new wave of digital technologies [11], which is increasingly drawing the attention of industries and administrations. RPA is a new technology that enables the automation of high-volume, manual, repeatable, routine, rule-based, and unmotivating human tasks [12]. This technology utilizes software robots to replace human actions for performing administrative activities [13].…”

Section: Introductionmentioning

confidence: 99%

“…Thus, the question is: Which user work routines can favorably be automated with RPA? This is the main challenge [12]. We need to identify beforehand the tasks that need to be automated to be able to use RPA tools.…”

Section: Introductionmentioning

confidence: 99%

Candidate Digital Tasks Selection Methodology for Automation with Robotic Process Automation

Choi

R’bigui²,

Cho

2021

Sustainability

Self Cite

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Today’s business environments face rapid digital transformation, engendering the continuous emerging of new technologies. Robotic Process Automation (RPA) is one of the new technologies rapidly and increasingly grabbing the attention of businesses. RPA tools allow mimicking human tasks by providing a virtual workforce, or digital workers in the form of software bots, for automating manual, high-volume, repetitive, and routine tasks. The goal is to allow human workers to delegate their tedious routine tasks to a software bot, thus allowing them to focus on more difficult tasks. RPA tools are simple and very powerful, according to cost-saving and other performance metrics. However, the main challenge of RPA implementation is to effectively determine the business tasks suitable for automation. This paper provides a methodology for selecting candidate tasks for robotic process automation based on user interface logs and process mining techniques.

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Robotic Process Automation Implementation Challenges

Cited by 9 publications

References 6 publications

Digital Transformation of Human Resource Processes in Small and Medium Sized Enterprises using Robotic Process Automation

Digital Transformation of Human Resource Processes in Small and Medium Sized Enterprises using Robotic Process Automation

Enabling the Gab Between RPA and Process Mining: User Interface Interactions Recorder

Candidate Digital Tasks Selection Methodology for Automation with Robotic Process Automation

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