Digital Transformation of Human Resource Processes in Small and Medium Sized Enterprises using Robotic Process Automation

Abstract

The aim of this paper was to obtain data and information on the digital transformation of human resource (HR) processes in small-and medium-sized enterprises (SMEs) with the help of robotic process automation (RPA), in order to increase competitiveness in the digital age. Romanian businesses are attempting to close the gap with companies in developed countries by implementing projects that allow the adoption of emerging technologies in HR departments. This paper presents some of the preliminary findings, resulted from a collaboration between a university and an SME, for the efficient implementation of specific HR processes using RPA. The paper provides a brief introduction of the RPA concept as well as a list of HR processes that can be automated within enterprises, with the benefits brought to the enterprise and employees presented in both qualitative and quantitative terms for each HR process. In addition, a case study for the automatic collection of candidates' documents and extraction of primary information about them was considered. Further on, the problems encountered during implementation were listed, along with potential solutions. Given the benefits offered, RPA could play an important role in transitioning HR functions into the digital era.

Employing Rpa and Ai to Automize Order Entry Process With Individual and Small-Sized Structures: A Sme Business Case Study

“…1 Related Literature RPA is the fastest growing domain within the professional software market, and increased by nearly 40% in 2020 (Turcu and Turcu 2021). Its advantages and disadvantages have widely been discussed on a general basis, citing that RPA can create benefit even under the circumstance of less frequent process execution compared to other methods of business process management, but it also requires structured and repetitive data which it can process on a ruledbased logic (Lacity, Willcocks and Craig 2015; Lacity and Willcocks 2016; Hindel, Cabrera and Stierle 2020; Beerbaum 2021; Turcu and Turcu 2021).…”

“…For SME, only few cases have been researched. For instance, a combined approach of using RPA and OCR in order to automize key processes within a SME recruitment process, was analyzed by Turcu and Turcu (2021), and could obtain rapid improvements towards the manual labour process. But the success depends on the character of the process (implementation of RPA for dynamic and creative thinking processes that deal with unexpected events or require decision making, would probably fail).…”

“…RPA is a relatively new technology that automates jobs which normally only humans can do. Therefore, RPA is able to identify elements in the surface of software tools, to detect human action and repeats it unattended (Ribeiro et al 2021, Turcu andTurcu 2021) . RPA can create benefit even under the circumstance of less frequent process execution compared to BPM, but it also requires structured and repetitive data which it can process on a ruled-based logic (Lacity and Willcocks 2016; Hindel, Cabrera and Stierle 2020; Beerbaum 2021; Turcu and Turcu 2021).…”

Digitization and Automation of Processes a Systematic Literature Review Digitizacao E Automacao De Processos: Uma Revisao Sistematica Da Literatura

“…RPA é uma "instância de software pré-configurada que usa regras de negócios e coreografia de atividade predefinida para completar a execução autônoma de uma combinação de processos, atividades, transações e tarefas em um ou mais sistemas de software não relacionados para entregar um resultado ou serviço com gerenciamento humano de exceções" segundo (Turcu & Turcu, 2021) (Siderska, 2020) (Hofmann et al, 2020).…”

“…A adoção de RPA oferece muitos benefícios, incluindo maior produtividade, maior eficiência e precisão dos negócios, segurança de dados, escalabilidade, auditabilidade e armazenamento conforme apontado por Turcu & Turcu (Turcu & Turcu, 2021).…”