Residents' place attachment and word-of-mouth behaviours: A tale of two cities

Chen, Ning; Dwyer, Larry; Firth, Tracey

doi:10.1016/j.jhtm.2018.05.001

Cited by 80 publications

(85 citation statements)

References 70 publications

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“…According to Bickart & Schindler (2001), word-of-mouth from experienced consumers may have higher credibility to other consumers in comparison with messages created by marketers. In tourism, experienced consumers are both those who have already travelled to the destination and its residents (Chen et al, 2018). EWOM in different channels has different power.…”

Section: Resultsmentioning

confidence: 99%

“…This kind of development has connected consumers in new ways, for example through social networking sites, blogs, recommendation sites, and online communities (Hennig-Thurau et al, 2010). According to Chen et al (2018), the development of communication technology has enabled all-around consumer-to-consumer communication.…”

Section: Wom and Ewom Typologymentioning

confidence: 99%

“…Participants usually do not reveal their real identities in these online communities. Thus, according to Chen et al (2018), this type of communication is even more contentoriented because the profiles of either the sender or the recipient are unknown and Rovinj, Croatia do not matter. These websites (review sites) are considered to be the most widely used electronic word-of-mouth forms that allow consumers to read others' experiences as well as write their own opinions (Park & Allen, 2013).…”

Section: Wom and Ewom Typologymentioning

confidence: 99%

See 2 more Smart Citations

Tourists’ Recommendations: WOM Becomes Digital

2019

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Standard-Nutzungsbedingungen:Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden.Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich machen, vertreiben oder anderweitig nutzen.Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, gelten abweichend von diesen Nutzungsbedingungen die in der dort genannten Lizenz gewährten Nutzungsrechte. AbstractTourism is a sector in which consumers -tourists widely share their opinions, experiences and recommendations. Due to the fact that tourist services cannot be evaluated before the purchase, word-of-mouth has been recognized as an influential factor and a significant resource of information transmission in the tourism market. Word-of-mouth has an important role in tourists' decision-making processes, in which consumerstourists rely on the suggestions from those who have experienced the service. With the increasing use of the Internet, a large number of consumers -tourists have begun to share their recommendations online. Electronic word-of-mouth refers to any positive or negative statement made by a consumer -tourist about a tourist service, which is available on the Internet. The digitalization of word-of-mouth has created numerous possibilities and challenges for hospitality and tourism marketers. This paper aims to examine the influence of traditional word-of-mouth and electronic word-of-mouth on tourists' decision-making processes. Specifically, the purpose of this study is to investigate the effects of virtual interactions among consumers -tourists as a part of tourism promotion. This paper has provided a theoretical framework of word-of-mouth (WOM) and electronic word-of-mouth (eWOM) showing that electronic word-ofmouth plays an important role in the tourists' decision-making process.interactive platforms while travelling) and the post-travel phase (in this phase tourists share their opinions and experiences).According to Torres et al. (2015), electronic word-of-mouth has introduced a new way of capturing, analyzing, interpreting and managing interpersonal influence and communication among tourists. As Jeong & Jang (2011) stated, the potential impact of electronic word-of-mouth on consumers' -tourists' decision-making can be more powerful in comparison with the impact of traditional word-of-mouth. Thus, the primary source of information that is used to plan a holiday is electronic word-of-mouth (Marine-Roig, 2017). In this sense, hospitality and tourism marketers should be aware of the fact that, in future, almost all tourists' decision-making processes will be strongly affected by online reviews. ENTRENOVA 12-14, September2019Rovinj, Croatia A limitation of this study is that it has provided only a theoretical framework of wordof-mouth and electronic word-of-mouth. Further research into this topic should provide some practical answers to the ...

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Section: Resultsmentioning

confidence: 99%

Section: Wom and Ewom Typologymentioning

confidence: 99%

Section: Wom and Ewom Typologymentioning

confidence: 99%

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Tourists’ Recommendations: WOM Becomes Digital

2019

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“…Residential satisfaction influences positive or negative attitudes and behaviors. Positive attitudes due to residential satisfaction could be life satisfaction (Zhang, Zhang, & Hudson, 2018); adjustment (Hidalgo & Hernández, 2001); word-of-mouth behavior (Chen, Dwyer, & Firth, 2018;Zenker & Rütter, 2014); and pro-environmental behavior (Ramkissoon, Smith, & Weiler, 2013). Meanwhile, attitudes towards a place that arise due to dissatisfaction with housing conditions and environment quality can refer to negative attitudes as well as intention to move (Andersen, 2008;Kearns & Parkes, 2003;Morris, Winter, & Murphy, 1988;Widiastomo, 2014); stress (Campagna, 2016); and feeling crowded (Bonnes, Bonaiuto, & Ercolani, 1991).…”

Section: Residential Satisfactionmentioning

confidence: 99%

The Correlational Relationship between Residential Satisfaction, Place Attachment, and Intention to Move: A Preliminary Study in Belawan, Medan

Widya

Kusuma

Lubis

2019

jrcp

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Intention to move is an attitude affected by dissatisfaction toward one's residence. However, there is no clear correlation between the mediating variable of residential satisfaction and intention to move. The bond or attachment towards a place is one of the factors that cause a person's attitude or behavior. Regarding such a case, this study aimed to find out the correlational relationship between the level of satisfaction and place attachment to the attitude of intention to move. By using a mixed-method approach, this study examined the assessment of physical and non-physical aspects of satisfaction and place attachment dimensions. The research was conducted in Medan Belawan District, Medan City in a slum area that is part of a suburb of Medan. Questionnaires were distributed both directly in the field and online. The collected data were analyzed by principal component analysis and multivariate correlation analysis to seek the relationship between latent variables. The results showed that functional and cognitive attachment are the main predictors of mismatch and opportunities elsewhere.

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“…Si bien, a nivel conceptual tanto WOM como eWOM son similares, a nivel funcional presentan diferencias. En este sentido, eWOM comprende principalmente la comunicación escrita y puede manifestarse de uno a uno, de uno a muchos o de muchos a muchos consumidores; mientras que WOM se produce en la mayoría de los casos en forma de uno a uno mediante la comunicación oral (Chen, Dwyer & Firth, 2018). En consecuencia, los comentarios y opiniones a través de eWOM estarán disponibles en línea por un término indefinido, de ahí que sus efectos pueden ser más prolongados; caso contrario sucede con la información generada mediante WOM, cuya duración depende del tiempo que dure la conversación, por tanto, no se puede almacenar.…”

Section: Amor a La Marca Frente A Wom / Ewomunclassified

Antecedentes y consecuencias del valor de marca. Un estudio centrado en los consumidores jóvenes

Gómez

Pérez

2019

SUMNEG

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The objective of this study is to analyze the effects of brand love and traditional Word of Mouth and electronic communication on the brand equity, in order to check this influences the repurchase intention. The contrast of the hypotheses has been made from a sample of 306 university students. The results indicate that brand love exerts a significant influence on the positive WOM, comments that reinforce the brand equity, which triggers the repurchase intention. In contrast, the online environment facilitates the disclosure of negative comments that affect the brand value through eWOM. Códigos JEL: D18, M30, M31, M39 Palabras clave Valor de marca, amor a la marca, Word of Mouth, Electronic Word of Mouth, intención de recompra. El objetivo del presente estudio consiste en analizar los efectos del amor a la marca y la comunicación Word of Mouth tradicional y electrónica sobre el valor de marca, con el fin de comprobar si este influye en la intención de recompra. El contraste de las hipótesis se ha realizado a partir de una muestra de 306 jóvenes universitarios. Los resultados indican que el amor a la marca ejerce una influencia significativa sobre el WOM positivo, comentarios que refuerzan el valor de marca, el cual desencadena en la intención de recompra. Por el contrario, el entorno online facilita la divulgación de comentarios negativos que afectan el valor de marca a través de eWOM. © 2019 Fundación Universitaria Konrad Lorenz. Este es un artículo Open Access bajo la licencia CC BY-NC-ND (http://creativecommons. org/licenses/by-nc-nd/4.0/). Keywords: Brand equity, brand love, Word of Mouth, Electronic Word of Mouth, repurchase intention.  Premio al mejor artículo del número

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Residents' place attachment and word-of-mouth behaviours: A tale of two cities

Cited by 80 publications

References 70 publications

Tourists’ Recommendations: WOM Becomes Digital

Tourists’ Recommendations: WOM Becomes Digital

The Correlational Relationship between Residential Satisfaction, Place Attachment, and Intention to Move: A Preliminary Study in Belawan, Medan

Antecedentes y consecuencias del valor de marca. Un estudio centrado en los consumidores jóvenes

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