Research on the Evaluation and Influence Mechanism of Public Housing Service Quality: A Case Study of Shanghai

Abstract

Government provision of public housing services eases the disorderly spread of urban space, avoids the social risks caused by high density, and maintains a safe social life. The role of public housing services in realizing urban sustainable development has become increasingly prominent, yet the provision of adequate public housing of a decent quality in a desirable location is a major challenge. Therefore, this study proposes a holistic conceptual model of public housing service quality (PHSQ) and establishes corresponding evaluation indicators to objectively evaluate the current status of housing services. The results show that the overall PHSQ is low- to medium-quality; the city center has become a high-quality gathering area, and the suburbs are generally low-quality. The spatial pattern shows that a single high-quality center coexists with multiple low-quality centers, forming an approximate M-shaped distribution pattern. The geodetector results show that foundation supporting capacity, government control capacity, resource agglomeration capacity, market driving capacity, and social promotion capacity significantly affect the PHSQ. The influence produced by the interaction between different factors shows an enhanced relationship, especially between public discourse expression and other factors, implying the need to remove the overemphasis on “supply-side reform” and focus on the effectiveness of demand-side factors.

Performance Measurement Practices in Property Management of Public Housing Malaysia

“…Generally, most of the studies focus on measuring tenant satisfaction with different property management activities. However, tenant satisfaction shouldn't be the central focus of performance measurement practice as tenants may have little experience or knowledge in some property management services or may not have experienced the management activities provided for a considerable time (Clapham, 1992;Wei & Wang, 2021). Besides, several studies also concluded that satisfaction could not truly measure the quality of services (Ma & Yang, 2019).…”

“…White, 2013;Xu & Luo, 2021;Yuan et al, 2019). These issues arose as a consequence of mismanagement of property management (Luo et al, 2020;Priemus et al, 1999;Wei & Wang, 2021). To improve property management, performance measurement plays an important role to monitor the operation and current condition of the building to provide a clear direction on the parts that require further improvements (Hashim et al, 2015;A.…”