Research on Influential Factors of Satisfaction for Residents in Unit Communities—Taking Ningbo City as an Example

Abstract

Community governance is the foundation of social governance and a guarantee for modernizing the national governance system and capacity. Residents’ satisfaction with community governance is an important factor in measuring community governance level. Based on similar related literature and practical research analysis, 18 influencing factors of community governance residents’ satisfaction were extracted from four dimensions. Through the principal component analysis of social science statistical software, 16 key influencing factors were finally selected, and six regression models were analyzed and compared. Further, they clarified the influence of various dimensions on residents’ satisfaction with community governance. Further analysis and research on the model show that community governance service, community education and community interpersonal communication are significantly positively correlated with residents’ satisfaction with community governance. Although participation in community governance as a single influencing factor has no significant effect in this study, it can also positively and significantly affect residents’ satisfaction with community governance under the joint action of community education and community interpersonal communication. Therefore, from the aspects of improving the service level of community governance, enhancing the participation of community governance in multiple ways, giving full attention to the role of community education and shaping the new model of community communication, a more realistic evaluation system of community governance residents’ satisfaction is designed.

CRITIC-TOPSIS Based Evaluation of Smart Community Governance: A Case Study in China

“…Especially with regard to community governance, the issues of mismatching demands, a shortage of funds, and insufficient residents' participation bring challenges to smart community construction [9,14]. To address these problems, smart community governance has attracted increasing attention and it contributes to improving the system and capacity of national governance [15]. In general, smart community governance involves the collaborative management of public affairs and the delivery of community services by using intelligent tools [16][17][18].…”

“…In general, smart community governance involves the collaborative management of public affairs and the delivery of community services by using intelligent tools [16][17][18]. In this process, it is necessary to promote the participation of stakeholders, such as government departments, public welfare departments, enterprises, and residents [15][16][17][18]. Moreover, smart community governance consists of three critical elements: addressing community needs, maintaining public order in smart communities, and promoting the long-term development of such communities [17][18][19].…”

Residents' satisfaction of property management mobile applications: a study in the context of strata property in Kuala Lumpur, Malaysia

“…The questionnaire used in this study comprised of 20-items in total, encompassing four constructs that were adapted from the past studies. Specifically, the constructs included facility management via application consist of five items (Araszkiewicz, 2017; Riratanaphong and Limjaroensuk, 2020; Potkány et al ., 2021), visitor management via mobile application consist of five items (Oktaviandri and Foong, 2019; BK and Akshay, 2021; Gautam and Kumar, 2021), security management via application consist of five items (Gladence et al ., 2021; Tahir and Malek, 2018; Elfasakhany et al ., 2011; Zhan et al ., 2018) and residents' satisfaction consist of five items (Lian et al ., 2022; Liu et al ., 2019).…”

“…Residents' satisfaction can be divided into general and specific areas. General area includes how residents experience and feel towards their community, while the specific area has residents' belonging between people, residents feeling towards administration, quality of the environment and service provided by the management of property (Lian et al ., 2022).…”

A public health study on the participation mechanism of social capital in the governance of public sports space in dilapidated urban communities – a case study of Changsha City, Hunan Province

“…Community administration of public sports spaces has to regularly include new innovative components, depending on the governance stage (6). The administration of community public sports space has steadily included digital components and supported the optimization of public health grid management and governance principles from changes in lifestyles and attitudes, along with the broad application of "Internet+" technology (7). In addition, a gradual trend toward resilience in community public sports space governance has emerged in response to the significant new crown epidemic outbreak, advocating that multiple subjects take on governance responsibilities and create a collaborative, shared, and co-constructed public health community (8).…”