Representation, reputation and expectations towards bureaucracy: experimental findings from a favela in Brazil

Cabral, André Dantas; Peci, Alketa; Ryzin, Gregg G. Van

doi:10.1080/14719037.2021.1906934

Cited by 14 publications

(17 citation statements)

References 57 publications

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“…Research on racial representation and the police likewise suggests that Black respondents are more likely to view police actions as legitimate when carried out by Black officers and that higher levels of racial diversity lead to higher levels of trust and greater perceptions of fairness among Black respondents (Riccucci et al, 2018). Similarly, focusing on a Brazilian favela, an experimental study by Dantas Cabral et al (2022) finds that greater representation in local police departments increased trust in those departments. Recent research, however, suggests that symbolic representation has limits, and it might not necessarily improve perceptions among marginalized individuals.…”

Section: Response By the Historically Marginalized Groupmentioning

confidence: 99%

How police agency diversity, policies, and outcomes shape citizen trust and willingness to engage

Stauffer

Song

Shoub

2022

Policy Studies Journal

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While widespread agreement that policing in the United States needs to be reformed arose in the summer of 2020, little consensus about specific reforms was reached. A common theme that arose, however, is a general lack of trust in the police. One response has been to increase agency diversity in terms of both officer race and officer gender. However, important questions exist about when – and what type(s) of – diversity shape citizen trust in and willingness to cooperate with the police – especially when considered in conjunction with agency performance and policies. To answer these questions, we use two conjoint experiments to evaluate whether citizens consider diversity when evaluating police agencies. We find that while both racial and gender diversity can influence public evaluations sometimes, these effects tend to emerge in the context of only the most (least) diverse institutions and are muted compared to the effects of agency policies and performance.

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Section: Response By the Historically Marginalized Groupmentioning

confidence: 99%

How police agency diversity, policies, and outcomes shape citizen trust and willingness to engage

Stauffer

Song

Shoub

2022

Policy Studies Journal

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“…It refers to the effect of the elected representatives' identity on citizens, rather than the representatives themselves. Greater minority representation improves citizens' faith in the justice, legitimacy, and responsiveness of the electoral body (Mansbridge, 1999) and the bureaucracy (Dantas Cabral et al, 2022). With increased group elected political representation, minorities are likely to feel less political alienation, and have more confidence that the government will respond to them (Sanchez & Morin, 2011).…”

Section: Modes Of Influence Of Political Representationmentioning

confidence: 99%

Descriptive and Symbolic: The Connection Between Political Representation and Citizen Satisfaction with Municipal Public Services

Forman‐Rabinovici

Beeri

2023

The American Review of Public Administration

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While theories of local democracy mark political representation as highly important in determining the quality and perception of public services, little has been done to explore the empirical connection. This represents a lacuna in our understanding of how representation affects citizen wellbeing and how citizens determine their satisfaction with public services. We focus on descriptive and symbolic dimensions of representation to elucidate how representation influences citizens’, and minority citizens’ in particular, experience with public services. Utilizing a survey of residents of Haifa, Israel, our findings imply that beyond the descriptive makeup of municipal elected bodies, symbolic dimensions of representation might be even more important for understanding citizen satisfaction. Symbolic representation may impact satisfaction directly and through its contribution to other feelings about government. These findings expand understandings of the importance of diversity in political representation, determinants of satisfaction and how dynamics of good governance contribute to citizens’ experiences.

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“…Wright and Headley (2020, see also Headley & Wright, 2020) find heighted levels of use of force when racial (and gender) incongruencies exist; they also detect that less discretion in some types of decision‐making lowers the chance for active representation to occur. Recently, additional studies indicated that agency reputation and bureaucratic behavior can moderate the potential effects of symbolic representation (Cabral et al, 2022; Headley et al, 2021).…”

Section: Representative Bureaucracy In the Context Of Policingmentioning

confidence: 99%

“…Empirical results from dozens of studies in public administration support the notion that representation can improve policy outcomes, for example, in the context of home loan programs (Selden, 1997), child support (Wilkins & Keiser, 2006), and educational advancement (Meier & Rutherford, 2016) either through the actions of minority bureaucrats or reactions by majority group bureaucrats or service recipients. Recent work, in considering the ways in which representation sends an important signal that shapes the perceptions of citizens, has found that the symbolic effect of representation may be determined by the past experiences of clientele and perceived agency representation (e.g., Cabral et al, 2022;Headley et al, 2021) such that the field has developed a more nuanced understanding of the boundaries within which representation is effective. Amid continued reports of inequitable treatment of minoritized citizens, calls for increased representation of underserved groups in bureaucratic settings continue, both in the academy and among popular media outlets in contexts that span education, law enforcement, health and human services, and the civil service (e.g., Andrews & Miller, 2013;Nicholson-Crotty et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

What explains variation in representation in the public sector? Predicting the presence of female officers in U.S. College Police Departments

Rutherford

Mee

2022

Public Administration Review

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Scholars and practitioners regularly call for higher levels of representation for marginalized groups in public agencies, and representative bureaucracy research commonly boasts the effects of representation on clientele perceptions and performance outcomes. Before the consequences of representation can be fully assessed, it is important to consider the mechanisms that shape the extent to which minority groups are present in an agency. We use data from the Federal Bureau of Investigation's Uniform Crime Report and the U.S. Department of Education to examine what factors influence female representation in 142 College Police Departments (CPDs) within public, 4‐year institutions of higher education, an epicenter of debate regarding gender‐based violence, between 2014 and 2018. We find that few organizational characteristics consistently predict female representation. Our interpretations of such findings are informed by interviews with female CPD officers and consideration of whether female representation has any association with outcomes regarding sexual assault and rape.

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Representation, reputation and expectations towards bureaucracy: experimental findings from a favela in Brazil

Cited by 14 publications

References 57 publications

How police agency diversity, policies, and outcomes shape citizen trust and willingness to engage

How police agency diversity, policies, and outcomes shape citizen trust and willingness to engage

Descriptive and Symbolic: The Connection Between Political Representation and Citizen Satisfaction with Municipal Public Services

What explains variation in representation in the public sector? Predicting the presence of female officers in U.S. College Police Departments

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