Relationship of satisfaction to symptom change, follow-up adjustment, and clinical significance.

Single-Session Consultations for Parents: A Preliminary Investigation

“…Within the domain of outcomes research, some have questioned the validity of positive satisfaction ratings (Lambert, Salzer, & Bickman, 1998;Pekarik & Guidry, 1999;Pekarik & Wolff, 1996). Nonetheless, the satisfaction questionnaire results were consistent with the parent questionnaire and qualitative data.…”

Predictors of 2-Year Drinking Outcomes in a Swedish Treatment Sample

“…Results also indicated that a higher satisfaction with treatment, reported at the 1-year follow-up, was predictive of 2nd-year drinking outcomes. Research exploring whether patient satisfaction with treatment is related to changes in symptom severity has generated divergent findings; some studies indicate significant relationships between satisfaction levels and drinking behavior [32,33] and mental health outcomes [34] , while others have found that treatment satisfaction is independent of reductions in the target problem [35][36][37] . Results from the randomized multisite clinical trial Project MATCH revealed significantly higher levels of satisfaction at the end of treatment among those with a higher percentage of days abstinent and fewer drinks per drinking day than among those with poorer drinking outcomes during the 12-week treatment course [32] .…”

Consumer Perceptions of Integrated Trauma-Informed Services Among Women with Co-Occurring Disorders

“…Generally, client satisfaction is not found to be closely related to the outcome of psychiatric symptoms whether it is considered as a mediator or as an outcome measured at the same time as the psychiatric symptoms. 10,[14][15][16] It has been suggested that this lack of a relationship demonstrates that clients can differentiate between satisfaction with their care and improvement in their symptoms. 11,17 Client satisfaction has been shown to be related to other mediators of outcomes, especially relationship with and quality of staff in mental health services.…”

“…Typically, the surveys ask how satisfied the consumer was with their services, if they would recommend this service to others, if they would return if needed, and how they would rate their therapist. 10 The CSQ-8 was developed as a general scale for use in human service programs. Consensus of expert panels was used to generate and then narrow down the items, resulting in a basically onefactor scale with high internal consistency (coefficient alpha is 0.93) measuring satisfaction with services in human service programs.…”