Reference 2.0 in action: an evaluation of the digital reference services in selected Philippine academic libraries

Ramos, Marian S.; Abrigo, Christine M.

doi:10.1108/07419051211223426

Cited by 15 publications

(12 citation statements)

References 16 publications

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“…This means that the trend is now shifting from adoption of asynchronous channels to synchronous channels among Pakistani librarians to provide VRS. Moreover, the use of modern forms of reference services among Pakistani university libraries is quite better as compared to other developing countries, see for example Sajjad [33]; Ramos and Abrigo [24]; Maharana and Panda [34]; and Sekyere [35]. In fact, the scenario in developed countries is completely changed.…”

Section: Discussionmentioning

confidence: 99%

“…Many reference services are provided by email, but now the utilization of web has become an important part in the delivery of DRS [23]. The foundation of different types of DRS such as chat, IM, web forms and searchable Frequently Asked Questions (FAQs) has been the target for many academic libraries [24]. Malik and Mahmood [22] conducted a study to explore the current position of DRS in libraries in Punjab.…”

Section: Related Literaturementioning

confidence: 99%

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Virtual Reference Services through Web Search Engines: Study of Academic Libraries in Pakistan

Khan

Malik

et al. 2017

Publications

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Web search engines (WSE) are powerful and popular tools in the field of information service management. This study is an attempt to examine the impact and usefulness of web search engines in providing virtual reference services (VRS) within academic libraries in Pakistan. The study also attempts to investigate the relevant expertise and skills of library professionals in providing digital reference services (DRS) efficiently using web search engines. Methodology used in this study is quantitative in nature. The data was collected from fifty public and private sector universities in Pakistan using a structured questionnaire. Microsoft Excel and SPSS were used for data analysis. The study concludes that web search engines are commonly used by librarians to help users (especially research scholars) by providing digital reference services. The study also finds a positive correlation between use of web search engines and quality of digital reference services provided to library users. It is concluded that although search engines have increased the expectations of users and are really big competitors to a library's reference desk, they are however not an alternative to reference service. Findings reveal that search engines pose numerous challenges for librarians and the study also attempts to bring together possible remedial measures. This study is useful for library professionals to understand the importance of search engines in providing VRS. The study also provides an intellectual comparison among different search engines, their capabilities, limitations, challenges and opportunities to provide VRS effectively in libraries.

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Section: Discussionmentioning

confidence: 99%

Section: Related Literaturementioning

confidence: 99%

Virtual Reference Services through Web Search Engines: Study of Academic Libraries in Pakistan

Khan

Malik

et al. 2017

Publications

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“…32 In selected Philippine academic libraries, nearly 80 percent of students surveyed were aware of digital reference services in their libraries, yet only 34 percent of them had used the services. 33 Most preferred synchronous services such as IM or text reference when they wanted to learn more about the library rules, regulations, or schedules. Terra Jacobson found that only four of 12 library Facebook pages that she studied provided a way to ask a librarian for help.…”

Section: Specific Cases Of Sns Used To Answer Questionsmentioning

confidence: 99%

Should We Yak Back? Information Seeking among Yik Yak Users on a University Campus

Price

2018

C&RL

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“…Según diversos autores, un servicio de Referencia debe ser evaluado teniendo en cuenta los siguientes factores: -Datos sobre la transacción, basados en la accesibilidad de los servicios, tiempo de respuesta y duración y porcentaje de preguntas recibidas y contestadas o no contestadas (Tyckoson, 2011), (Ramos, 2012).…”

Section: Revisión De La Bibliografíaunclassified

Evaluación del servicio de referencia de una biblioteca universitaria: Biblioteca de la Universidad de Sevilla

González-Fernández-Villavicencio¹,

Cánovas-Álvarez²,

Arahal-Junco³

2014

Rev. esp. doc. cient.

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Cómo citar este artículo/Citation: González-Fernández-Villavicencio, N.; Cánovas-Álvarez, E.; Arahal-Junco, C. (2014 Resumen: Tras una revisión bibliográfica de la evaluación de los servicios de referencias en bibliotecas universitarias, se describe el proceso de evaluación de este servicio llevado a cabo en la Biblioteca de la Universidad de Sevilla, en su modalidad presencial y virtual, durante dos periodos a lo largo del año 2011. Los resultados se analizan en base a la escala READ adaptada. Se constata el predominio de la presencialidad del servicio, y las preguntas breves, de nivel básico, casi distribuidas equilibradamente entre mañana y tarde, de menos de 5 minutos, realizadas mayoritariamente por alumnos, atendidas por personal técnico no especializado con escasas derivaciones.Palabras clave: Servicios de Referencia; bibliotecas universitarias; biblioteca de la universidad de Sevilla, evaluación; escala READ; calidad del servicio; atención a usuarios. Evaluation of an academic library's reference service: the Library of the University of SevilleAbstract: After a detailed review of the literature on the evaluation of reference services in academic libraries, we describe the evaluation process of the Reference Service of the University of Seville's library, in both its onsite and virtual models, during two time spans in 2011. We analyse the results using an adapted version of the READ scale. The predominance of the system's onsite model was confirmed, with the type of service characterized by short questions of a basic nature, quite evenly distributed between the morning and afternoon, with a duration of less than five minutes, with the questions coming predominantly from students and answered by non-specialist staff.

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Reference 2.0 in action: an evaluation of the digital reference services in selected Philippine academic libraries

Cited by 15 publications

References 16 publications

Virtual Reference Services through Web Search Engines: Study of Academic Libraries in Pakistan

Virtual Reference Services through Web Search Engines: Study of Academic Libraries in Pakistan

Should We Yak Back? Information Seeking among Yik Yak Users on a University Campus

Evaluación del servicio de referencia de una biblioteca universitaria: Biblioteca de la Universidad de Sevilla

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