2016
DOI: 10.1362/147539216x14594362873497
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Redefining B2B relationship marketing: Insight from postmodern Alibaba

Abstract: The cultural and philosophical movement of modernism has defined contemporary marketing knowledge, constructing a powerful narrative that has conceptually bound, yet semantically separated business to consumer (B2C) and business to business (B2B) marketing knowledge. Perceived paradigm shifts towards relationships, and the birth of relationship marketing are argued to be no more than an evolution of modern marketing, yet at the heart of relational constructs sit the very features modernism seeks to marginalise… Show more

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Cited by 16 publications
(4 citation statements)
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References 71 publications
(103 reference statements)
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“…For sellers, long-term relationships can translate into repeat purchases, increased sales, referrals, and support. Meanwhile, for customers, it reduces the need to seek new information and minimizes the potential risk associated with purchasing unfamiliar products or services (Cockayne, 2016).…”
Section: The Fundamentals and Importance Of Relationship Marketingmentioning
confidence: 99%
“…For sellers, long-term relationships can translate into repeat purchases, increased sales, referrals, and support. Meanwhile, for customers, it reduces the need to seek new information and minimizes the potential risk associated with purchasing unfamiliar products or services (Cockayne, 2016).…”
Section: The Fundamentals and Importance Of Relationship Marketingmentioning
confidence: 99%
“…Through its "Community of Friends Model" (Cockayne, 2016), sophisticated ecommerce and cloud computing ecosystem, and the now established Alibaba Sports Group (or Alisports) Alibaba also has a central role to play in the transformation of China's sports industry through the use of Internet-based digital technologies. Like Wanda their efforts sit at the intersection of performance and consumption, supporting football and sports business and athletic development.…”
Section: A Wandaful Future?mentioning
confidence: 99%
“…They collaborate, or 'activate' to better achieve common goals with clubs, fans and broadcasters. 11 Collectively these actors morph between the roles of consumer and producer as they engage in social and economic activities directed towards value creation. 12 This value creation has the potential to satisfy both economic interests and social concerns.…”
Section: Football Worldsmentioning
confidence: 99%