Reconceptualization of the Concept of Quality in Education: An Exploratory Study

Abstract

The definition of quality is vague, let alone the educational quality. There are so many different perceptions around that we find it quite difficult to produce a single definition of quality. This study attempts to analyze the quality definitions offered by the quality experts of the last century, as well as modern researchers coming from different scientific areas, and find out a way to summarize the definitions. The study also includes the issue of educational quality (with specific reference to Georgian higher education setting) and tries to find a definition of quality in higher education through the stakeholders’ eyes. Having examined various views on the definition of quality put forward by researchers, the study identifies 9 properties of quality under the headings of: Method, Attribute, Scope, Process, Party, Aspect, Perception, Concept, and Influence. A Wordle diagram provides a visual idea about the main terms used to define quality in literature, and a table in the appendix sums up the definitions under 9 property headings together in more detail. This study is part of the author’s unpublished doctoral dissertation about total quality management principles in higher education.

Análise Da Importância E Do Desempenho Dos Serviços Da Rede Municipal De Educação De Santa Catarina

“…Nesse sentido, os postulados de Palmer definem um serviço como a produção de um benefício essencialmente intangível, seja em seu próprio direito, seja como um elemento significativo de um produto tangível, de alguma forma de troca, que satisfaça a uma necessidade identificada (PALMER, 2011 CORFMAN, 1985;CHANG et al, 2016). Os pais, nesse caso, percebem o que recebem como resultado do processo de ensino prestado pela rede municipal (GRÖNROOS, 2001;IJAZ et al, 2011;ERGUVAN, 2016).…”

Distance Education Service Quality in Turkey

“…Many stakeholders are affected by the service provided by higher education. Although many stakeholders such as students, parents, government, employers are affected by the educational service offered by the university (Erguvan, 2016), the most important consumers of this service are students (Gürbüz & Ergülen, 2008).…”