The definition of quality is vague, let alone the educational quality. There are so many different perceptions around that we find it quite difficult to produce a single definition of quality. This study attempts to analyze the quality definitions offered by the quality experts of the last century, as well as modern researchers coming from different scientific areas, and find out a way to summarize the definitions. The study also includes the issue of educational quality (with specific reference to Georgian higher education setting) and tries to find a definition of quality in higher education through the stakeholders’ eyes. Having examined various views on the definition of quality put forward by researchers, the study identifies 9 properties of quality under the headings of: Method, Attribute, Scope, Process, Party, Aspect, Perception, Concept, and Influence. A Wordle diagram provides a visual idea about the main terms used to define quality in literature, and a table in the appendix sums up the definitions under 9 property headings together in more detail. This study is part of the author’s unpublished doctoral dissertation about total quality management principles in higher education.
The concept of citizenship needs to be redefined in the twenty-first century to emphasize the notion of cooperation amongst individuals, as the institutional action that often results can have a crucial importance in politics, the economy, and culture, at the local, regional, global, and individual levels. This requires the shaping of new societal consciousness. Education, especially higher education, has to assume major responsibility in this process, as it has done historically. This may well entail a revised concept of citizenship—not only through curricular changes but also through institutional practices. Responsible citizens should act in coordination with each other following the new requirements of a modern knowledge-based society reacting to global challenges. This is in line with another mission of the university—that of public good—providing individuals with access to knowledge so that citizens develop professionally, acquire new skills, and become competitive in local and global labour markets. In a century of transformational global change, it is now more than ever the mission of higher education institutions to cultivate citizens capable of tackling local and global challenges in an innovative but also cooperative manner.
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