BackgroundIn Malaysia, blood supply relies mainly on non-remunerated blood donors. This study aimed to assess the satisfaction and experience of blood donors during the blood donation process and their intention to return for donation in future.Materials and MethodsThis was a cross-sectional study conducting using a self-administered questionnaire among blood donors. Study was conducted in a tertiary referral hospital and two mobile sites in the Perak state of Malaysia. The questionnaire was initially developed in the Malay language with 5-point Likert scale. The questionnaire comprised of three domains: i) sociodemographic characteristics ii) donor’s satisfaction towards staff iii) donors’ experience and satisfaction towards the donation process. ResultOf the 400 questionnaires distributed, 369 (92.3%) were analysed. The mean age of the donors was 35.98±10.67 years. Most of the donors were male (75.1%), of Malay ethnicity (60.2%) and regular donors (65.6%). Majority of the blood donors reported high satisfaction towards the interviewer (99.0%), blood taking skill of the staff (97.5%), politeness and friendliness of the staff (99.5%) and communication with the staff (98.9%). Minority of the blood donors expressed dissatisfaction towards the parking spaces (13.4%), refreshment (0.8%), and the blood donation operation hours (0.8%). Generally, the respondents had high overall satisfaction level (99.2%) and high intention to donate blood again in the future (98.9%). Conclusion Blood donors in the current study were highly satisfied towards the staff and blood donation process. Translation of high intention to return for donation to actual donation behaviour require further exploration in future studies.