Reaching out to online students: librarian perspectives on serving students in distance education

Jurkowski, Odin

doi:10.1080/1468994042000240232

Cited by 6 publications

(2 citation statements)

References 7 publications

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“…In a related study by Stanley and Lyandres (2001), a dedicated unit with a specific librarian to assist distance students with services that include reference searches and training is also suggested. In contrast, a study by Jurkowski (2003) states that not all libraries are in a position to appoint a dedicated distance librarian and that the responsibilities are sometimes split among faculty librarians.…”

Section: Recommendationsmentioning

confidence: 99%

Delivering equitable distance library services to off-campus users at the University of the Free State in South Africa

Coetzer

Mapulanga

2020

GKMC

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Purpose The purpose of this study is to assess the perceived satisfaction of Advanced Certificate in Teaching students and facilitators regarding online library services offered by the University of the Free State (UFS) in South Africa. Design/methodology/approach The study adopted a quantitative approach with open-ended questions that generated some qualitative data. Data has been presented using descriptive statistics in the form of tables, graphs and charts and thematic content analysis for some qualitative data. Findings All learners in this study were adults between 45 and 55 years of age. Of the respondents, 13% lacked online experience, while about 85% had never used online library services and 35% indicated that Google was their primary source of information. The majority of respondents indicated information literacy as a core function of the academic library. High data cost in South Africa came out as one of the major issues affecting distance learners as well as login and password frustrations. The study confirmed computer anxiety, physical discomfort, information overflow and prompt response as some of the perceived challenges and levels of satisfaction respectively of Advanced Certificate in Teaching students and facilitators regarding online library services offered by the University of the Free State (UFS) in South Africa. Practical implications The study revealed that a distance learning library policy is of the essence because it helps to put in place rules and regulations that guide the delivery of distance library services. Originality/value The offering of online and distance library services is a fairly new concept to the UFS library. This study bridges the gap between theory and practice regarding the perceived satisfaction of distance users on online library services and how to improve the current practice.

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Section: Recommendationsmentioning

confidence: 99%

Delivering equitable distance library services to off-campus users at the University of the Free State in South Africa

Coetzer

Mapulanga

2020

GKMC

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“…The communication generated from these online points of help can illustrate where additional online library tutorials are needed and can respond to expressed student needs (Kimok and Heller-Ross, 2008). By building in communications options, librarians can also ensure distance learners have equitable access to library resources, which is recognized as a significant professional concern (Jurkowski, 2003;Li, 2013).…”

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confidence: 99%

Web tutorials workflows

Hess

2014

New Library World

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -This article examines a structured redesign of one academic library's offering of its online learning objects. This process considered both improving the online learning objects and developing a feasible workflow process for librarians. The findings for both processes are discussed. Design/methodology/approach -The scholarship on online library learning objects and web tutorials, beginning with Dewald's seminal study, was examined for trends, patterns, and best practices. From this research, informal interviews were conducted with library faculty members. Once this information had been collected, other public university libraries in the state of Michigan -14 in all -were considered in terms of if, and how, they offered online learning objects and web tutorials. These three areas of inquiry provide a foundation for the best practices and workflows developed. Findings -Based on the scholarship, librarian feedback, and informal assessment of other public university libraries' practices, best practices were developed for web tutorial evaluation and creation. These best practices are to make online learning content: maintainable, available, geared at users, informative, and customizable. Workflows for librarians around these best practices were developed. Also, using these best practices, the library redesigned its tutorials web page and employed a different content management tool, which benefitted both librarians and users with increased interactivity and ease of use. Originality/value -This article shares best practices and library workflows for online learning objects in ways that are not commonly addressed in the literature. It also considers the library's online instructional presence from the perspectives of both user and librarian, and works to develop structures in which both can function effectively. This article is also of value because of the practical implications it offers to library professionals.

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Faculty-Librarian Collaboration for Library Services in the Online Classroom: Student Evaluation Results and Recommended Practices for Implementation

Figa

Bone

Macpherson

2009

Journal of Library & Information Services in Distance Learn

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Reaching out to online students: librarian perspectives on serving students in distance education

Cited by 6 publications

References 7 publications

Delivering equitable distance library services to off-campus users at the University of the Free State in South Africa

Delivering equitable distance library services to off-campus users at the University of the Free State in South Africa

Web tutorials workflows

Faculty-Librarian Collaboration for Library Services in the Online Classroom: Student Evaluation Results and Recommended Practices for Implementation

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