Re‐engineering in public sector health care:  a telecommunications case study

McAdam, Rodney; Corrigan, Martina

doi:10.1108/09526860110401340

Cited by 11 publications

(5 citation statements)

References 16 publications

(17 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Significant public and private funding has been employed to launch telemedicine programmes in the United States 1 and elsewhere. Numerous research publications have documented that the success of these programmes varies by community [2][3][4][5][6] . In order to guide future telemedicine work, it is important to analyse past projects.…”

mentioning

confidence: 99%

Success and failure: a case study of two rural telemedicine projects

Whitten

Adams

2003

J Telemed Telecare

View full text Add to dashboard Cite

We studied two rural telemedicine projects in the state of Michigan: one that enjoyed success and steady growth in activity, and one that experienced frustration and a lack of clinical utilization. Multiple data collection strategies were employed during study periods, which lasted approximately one year. Both projects enjoyed a grassroots approach and had dedicated project coordinators. However, the more successful project benefited from resources and expertise not available to the less successful project. In addition, the more successful project possessed a more formalized organizational structure for the telemedicine application. A comparison of the two projects leads to a simple conclusion. Telemedicine programmes are positioned within larger health organizations and do not operate in a vacuum. It is crucial that the organization in which it is intended to launch telemedicine is examined carefully first. Each organization operates within a larger environment, which is often constrained by fiscal, geographical and personnel factors. All these will affect the introduction of telemedicine.

show abstract

mentioning

confidence: 99%

Success and failure: a case study of two rural telemedicine projects

Whitten

Adams

2003

J Telemed Telecare

View full text Add to dashboard Cite

show abstract

“…The bulk of process designs and frameworks were developed for the private sector, tailored to its special circumstances and characteristics [20]. In contrast, the adoption of the BPR concept in the public sector is partly uncovered by the literature [21].…”

Section: Analysis Of Resultsmentioning

confidence: 99%

A Review of Success Factors and Challenges of Public Sector BPR Implementations

Jurisch

Ikas

Palka

et al. 2012

2012 45th Hawaii International Conference on System Sciences

View full text Add to dashboard Cite

Pressures to cut budgets and increase efficiencywhile maintaining performance prompted public managers to turn to the private sector for solutions. As a means of rightsizing government, cutting red tape, and reducing bureaucracy, the idea of BPR found its way into the realm of public organizations. The differing characteristics of private and public organizations introduce various challenges when transferring BPR methodologies between the sectors. With this research paper we consolidate the ample literature on BPR success from the private and public sector. We identify the relevant success factors and show that a surprising similarity exists between private and public BPR related success factors. In addition, we determine the specific characteristics and requirements of the public sector highlighting gaps in current literature. Finally, we structure the research gap in five propositions and provide directions for further research. 2012 45th Hawaii International Conference on System Sciences 978-0-7695-4525-7/12 $26.00

show abstract

“…A number of case studies including e‐government were investigated (McAdam and Corrigan, 2001; Gupta and Rohe, 1997; Silvestro and Westley, 2002; Mohanty and Deshmukh, 2001; Burn and Robins, 2003; Hill and Collins, 2000). Of specific interest, the paper is written by Gunasekaran et al (2000).…”

Section: Methodsmentioning

confidence: 99%

Business process reengineering in UAE public sector: a town planning case study

Hesson

Al‐Ameed

Samaka

2007

Business Process Management Journal

View full text Add to dashboard Cite

PurposeTo reengineer the applications' processes of the land department of Al‐Ain Municipality and to develop an electronic version of the reengineered processes.Design/methodology/approachThe research approach used in this work is similar to the five‐point incremental approach and the work of Gunasekaran et al. These steps are: establishment of the business vision and objectives; identification and focus on the core business processes that support them; modeling and analysis of the business environment; streamlining; and continuous control and improvement of previous steps.FindingsThe best possible solution for shorter and more efficient processing path was achieved. Great savings in cost, time and human resources were achieved. Many factors have contributed to the success of the work. These include the efficient reengineered process, efficient database design, search facilities, electronic document archive and easy‐to‐use user interface.Practical implicationsThe authors were not absolutely free to select the model they think is better. There were some critical factors that had to be considered. Perhaps, one of the most serious obstacles was the reluctance of some key decision makers to cease or reduce some of their authorities. Those officers believe that a direct supervision or control on the different stages of the processes is essential. The justification given is that the issue of land allocation is critical and may be problematic. Special considerations may be required under certain circumstances and these are only dealt with by key decision makers. Other factors such as reluctance of the users for change, job redundancy resulting from the change and financial resources were important but less significant. Therefore, many models were suggested before the final one was agreed on.Originality/valueThe paper is a case study that describes the reengineering processes in the public sector in UAE. This sector suffers from a great deficiency and this work represents a leading step towards improving its working practices. The value of the paper lies in the comprehensive study and analysis of this department and the efficient customized solutions it offered.

show abstract

Re‐engineering in public sector health care: a telecommunications case study

Cited by 11 publications

References 16 publications

Success and failure: a case study of two rural telemedicine projects

Success and failure: a case study of two rural telemedicine projects

A Review of Success Factors and Challenges of Public Sector BPR Implementations

Business process reengineering in UAE public sector: a town planning case study

Contact Info

Product

Resources

About