A Review of Success Factors and Challenges of Public Sector BPR Implementations

Abstract

Pressures to cut budgets and increase efficiencywhile maintaining performance prompted public managers to turn to the private sector for solutions. As a means of rightsizing government, cutting red tape, and reducing bureaucracy, the idea of BPR found its way into the realm of public organizations. The differing characteristics of private and public organizations introduce various challenges when transferring BPR methodologies between the sectors. With this research paper we consolidate the ample literature on BPR success from the private and public sector. We identify the relevant success factors and show that a surprising similarity exists between private and public BPR related success factors. In addition, we determine the specific characteristics and requirements of the public sector highlighting gaps in current literature. Finally, we structure the research gap in five propositions and provide directions for further research. 2012 45th Hawaii International Conference on System Sciences 978-0-7695-4525-7/12 $26.00

Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review

“…Training and development programs to build team skills were advocated by Jurisch, Ikas, Palka, Wolf, and Krcmar (2012), whereas the development of internal and external communication strategies was emphasised by Alves et al (2014). Table 9 depicts the change management sub-factors as discussed in the literature.…”

“…"appropriate training and development of new skills among staff " (Jurisch, et al, 2012(Jurisch, et al, , p.2606; proper training to develop adequate skills for employees to enable them to perform the assigned tasks and responsibilities (Hartini, et al, 2007;Heeks 2003).…”

Analysis of Questionnaire Results in the Use of BP and ND in Public Administration

“… Descriptive or monographic method, including a review of literature on BP modeling methods and tools [7], BP and ND compliance management [8], and BP and ND joint management capabilities [9];  Comparative document analysis method, including the analysis of documents related to the sustainable development strategy of our country [10], [11] and the experience of other countries in surveying the public sector [1], [12];  Systemic analysis method for composing the structure of questionnaire [11], [12];  Method of synthesis for including questions in the questionnaire form [11], [12].…”

Synergizing Business Process Reengineering with Enterprise Resource Planning System in Capital Goods Industry

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