Ranking critical success factor in chaos management using BSC and AHP method

Abstract

Managing an organization under chaos and uncertainty is often a concern of academic society. These days, we may face unpleasant natural, economical or even political incidents where mangers need to handle them, properly. This paper presents an empirical survey to investigate on an electromotor maker when it faces different chaos. The proposed study uses balanced scorecard in terms of four different perspectives including internal process, learning and growth, customer and financial performances. For each perspective, the proposed study uses analytical hierarchy process to rank different sub-criteria. Based on the results of our survey profit margin is the most important item followed by profit capability and brand name while productivity and sales force performance were the least important items.

Sistem Pendukung Keputusan Lomba Kinerja Kelurahan dengan Metode AHP

“…Langkah-langkah yang harus dilakukan dalam menentukan prioritas kriteria adalah: memasukkan nilai perbandingan tingkat kepentingan kriteria berdasarkan penilaian yang dilakukan oleh 3 orang responden yang mewakili tim penilai lomba kinerja kelurahan. Adapun matrik hasil perbandingan berpasangan berdasarkan kriteria [13], [14], [15] dapat dilihat pada table 3…”

“…Penentuan prioritas alternatif dilakukan dengan cara yang sama seperti menentukan prioritas kriteria [13], [14], [15]. Susunan matrik alternatif berpasangan berdasarkan kriteria penguasaan materi , dapat dilihat pada Tabel 4.…”

A BSC- EFQM method for evaluating and detecting performance measurement criteria: A case study of Malavan Footbal team

“…The results of their study indicated that the firm could reach 41.4% of its financial objectives, 87.38% of its customers' requirements, 66.13% of internal processes and 70.94% of its learning necessities according to four major BSC requirements. Khosravi et al (2013) used BSC for performance measurement based on four different perspectives including internal process, learning and growth, customer and financial performances. For each perspective, the proposed study used analytical hierarchy process to rank various sub-criteria.…”