A BSC- EFQM method for evaluating and detecting performance measurement criteria: A case study of Malavan Footbal team

Abstract

This paper presents an empirical investigation to find important criteria for performance measurement based on two methods of balanced score card (BSC) as well as European Foundation of Quality Management (EFQM) methods. In order to determine the mission, vision, strategy and values we first review different documents including International Federation of football documentations, AFC and Football Federation of the Islamic Republic of Iran and Charter Club. Next, we determine the necessary criteria for performance measurement using interview with decision makers, design a questionnaire and distribute it among 57 players and coaching staff as well as experts, veterans and supporters club. Next, we study the results using t-student test and analyze them. The results are categorized in terms of four criteria of BSC method including internal processes, learning and growth, costumer and financial. In addition, key performance results based on the Excellence Model are classified according to nine areas of leadership, strategy, human resources, partnerships and resources, processes, customer results, human resource results and society