Quantifying Quality: The importance of student feedback

Leckey, Janet; Neill, Neville

doi:10.1080/13538320120045058

Cited by 143 publications

(97 citation statements)

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“…According to Leckey & Neill (2001), student feedback plays a major role in delivering quality in higher education institutions. Student feedback can be defined as the (Harvey, 2003, p. 3).…”

Section: Personality/likeability Of Professorsmentioning

confidence: 99%

“…A common practice to collect student feedback from students is the use of satisfaction questionnaires (Leckey & Neill, 2001). …”

Section: The Important Role Of Professorsmentioning

confidence: 99%

“…Joseph et al, therefore, suggest that academic administrators should focus on understanding the needs of their students, who are the specific and primary target audience. Similarly, Douglas & Douglas (2006, p. 6) suggest that the student experience and its improvement "should be at the forefront of any monitoring of higher education quality".In order to understand students' needs, universities can collect feedback from them.According to Leckey & Neill (2001), student feedback plays a major role in delivering quality in higher education institutions. Student feedback can be defined as the (Harvey, 2003, p. 3).…”

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Understanding the characteristics of effective professors: the student's perspective

Gruber

Reppel

Voss

2010

Journal of Marketing for Higher Education

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ABSTRACT. Increasingly, higher education institutions are realizing that higher education could be regarded as a business-like service industry and they are beginning to focus more on meeting or even exceeding the needs of their students. Recent research findings suggest that the factors that create student satisfaction with teaching ("teaching satisfiers") may be qualitatively differently from the factors that create dissatisfaction with teaching. Thus, this research uses the Kano Methodology to reveal the characteristics of professors that students take for granted ("Must-be factors") and that have the potential to delight them ("Excitement factors"). Kano questionnaires containing nineteen attributes of effective professors taken from previous studies and focus group discussions were handed out in two marketing courses to 63 postgraduate students enrolled in a service marketing course. The Kano results corroborate previous US findings that revealed the importance of personality in general and support studies that stress the importance of professors creating rapport with their students in particular.Keywords: Student Satisfaction, Educational Services, Quality Attributes, Effective Professors, Kano Methodology CHARACTERISTICS OF EFFECTIVE PROFESSORS 2 INTRODUCTION AND BACKGROUNDIncreasingly, higher education institutions are realizing that higher education could be regarded as a business-like service industry and they are beginning to focus more on meeting or even exceeding the needs of their students. Watson (2003) and Narasimhan (2001) for example maintain that fee-paying students expect "value for money" and behave more like customers. As students are increasingly seen as customers of higher education services (e.g. Arambewela et al., 2005;Maringe, 2005), their satisfaction should be important to institutions that want to retain existing and recruit new students (Helgesen & Nesset, 2007). Study results indicate that the recruitment of students is several times more expensive than their retention (Joseph et al., 2005).Universities should therefore try to monitor students' levels of satisfaction and decrease sources of dissatisfaction if possible in order to retain students (Douglas et al., 2008). Similarly, Appleton- Knapp & Krentler (2006) suggest that students' satisfaction with their educational experience should be a desired outcome, in addition to learning and knowing what attributes of professors are desired by students, may improve the overall education process (Faranda & Clarke, 2004).Given the need for more research on classroom service encounters , this research study is exploratory in nature. This paper explores how students perceive the attributes of professors and how satisfied they are with them. In particular, the research examines which attributes of professors are likely to cause satisfaction and which dimensions predominately lead to dissatisfaction. Knowing what students regard as satisfactory and dissatisfactory attributes helps professors improve the classroom experience either by improv...

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Section: Personality/likeability Of Professorsmentioning

confidence: 99%

“…A common practice to collect student feedback from students is the use of satisfaction questionnaires (Leckey & Neill, 2001). …”

Section: The Important Role Of Professorsmentioning

confidence: 99%

mentioning

confidence: 99%

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Understanding the characteristics of effective professors: the student's perspective

Gruber

Reppel

Voss

2010

Journal of Marketing for Higher Education

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“…Soliciting and implementing students' feedback to improve instruction represents an essential component in the quality assurance process, and its importance is well documented in the literature. 22 Some disciplines have gone beyond the use of student surveys to evaluate learning and the quality of teaching to adopt a more student-focused approach whereby students are involved in most stages of curriculum development. Students' perceptions of an assessment or curriculum development influence the acceptability of the innovation among other students.…”

Section: Introductionmentioning

confidence: 99%

Pharmacy Students' Learning and Satisfaction With High-Fidelity Simulation to Teach Drug-Induced Dyspepsia

Branch

2013

American Journal of Pharmaceutical Education

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Objective. To assess second-year pharmacy students' acquisition of pharmacotherapy knowledge and clinical competence from participation in a high-fidelity simulation, and to determine the impact on the simulation experience of implementing feedback from previous students. Design. A high-fidelity simulation was used to present a patient case scenario of drug-induced dyspepsia with gastrointestinal bleeding. The simulation was revised based on feedback from a previous class of students to include a smaller group size, provision of session material to students in advance, and an improved learning environment. Assessment. Student performance on pre-and post-simulation knowledge and clinical competence tests documented significant improvements in students' knowledge of dyspepsia and associated symptoms, with the greatest improvement on questions relating to the hemodynamic effects of gastrointestinal bleeding. Students were more satisfied with the simulation experience compared to students in the earlier study. Conclusion. Participation in a high-fidelity simulation allowed pharmacy students to apply knowledge and skills learned in the classroom. Improved student satisfaction with the simulation suggests that implementing feedback obtained through student course evaluations can be an effective means of improving the curriculum.

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“…Leckey J. и Neill N. утверждают, что знакомство студентов с итогами их оценки является важным вопросом с точки зрения повышения качества, по мнению автора, если студенты не видят каких-либо действий в результате данной ими обратной связи, они станут скептически относиться к подобным исследованиям, перестанут участво-вать [15] (Leckey, Neill, 2001). …”

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Международный Опыт Участия Студентов В Оценке Качества Образования

Александровна¹

2017

Creative Economy

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АННОТАЦИЯ:В данной работе представлен международный опыт участия студентов в оценке образовательного процесса. Образовательные организации становятся клиент-ориентированными, и им важно слышать мнение студентов, исследование удовлетворённости студентов качеством образовательного процесса в Европе проводится более 30 лет, разработаны технологии выявления мнений обучающихся. Полу-чение обратной связи от студентов позволяет совершенствовать образовательный процесс: студент находится в процессе и может дать инсайдерскую информацию, получаемую изнутри, данные опросов могут дать больше информации, которая имеет отношение к студентам, это прямые, без внешних помех (отчетов, записей), данные, которые характеризуют образование. За рубежом разработаны и активно используются национальные студенческие опросы, которые в масштабе всей страны позволяют выя-вить уровень удовлетворённости студентов образованием, а также позволяют сравнивать универси-теты на основании мнений основных потребителей (студентов), что также упрощает выбор вуза для абитуриента.КЛЮЧЕВЫЕ СЛОВА: удовлетворённость студентов, студенческая оценка качества образования, ка-чество образования, образование глазами студентов.International experience of students' participation in the assessment of the quality of education Zotova V.A. Введение В рыночной экономике важнейшей задачей любой организации стано-вится повышение конкурентоспособности в борьбе за потребителя. Организации высшего образования являются полноправными субъ-ектами рынка, и им точно так же, как и другим субъектам экономики, необходимо наращивать конкурентное преимущество, завоевывать прочные позиции на рынке. Сегодня в каждой стране образовательным организациям приходится бороться за своего потребителя, эта борьба происходит и в развитых странах, и в развивающихся, колледжи и уни-верситеты все чаще используют клиент-ориентированные подходы во

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Quantifying Quality: The importance of student feedback

Cited by 143 publications

References 6 publications

Understanding the characteristics of effective professors: the student's perspective

Understanding the characteristics of effective professors: the student's perspective

Pharmacy Students' Learning and Satisfaction With High-Fidelity Simulation to Teach Drug-Induced Dyspepsia

Международный Опыт Участия Студентов В Оценке Качества Образования

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