Quality system implementation process for business success

Bell, Michael; Omachonu, Vincent K.

doi:10.1108/02656711111150814

Cited by 24 publications

(28 citation statements)

References 17 publications

(12 reference statements)

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“…Other important factors seem to be the size of the company (Feng et al, 2008) and the years of certification ( Jain and Ahuja, 2012;Gotzamani and Tsiotras, 2001). The depth of quality management system implementation is also considered an important factor (Bell and Omachonu, 2011;Zu, 2009;Jang and Lin, 158 TQM 27,1 2008), which suggests that absolute devotion to the principles of the standard help organizations to improve their results.…”

Section: Discussionmentioning

confidence: 99%

The effects of ISO 9001 certification on the performance of Greek companies

Ismyrlis

Moschidis

2015

The TQM Journal

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Purpose -The purpose of this paper is to examine the benefits of ISO 9001 certification and the association between them, the level of implementation of the critical success factors (CSFs) required for the appropriate functioning of the quality management system in ISO 9001:2008 certified companies and between other demographic variables. Design/methodology/approach -A research project was carried out in Greek companies from all business sectors using the questionnaire technique. The selected companies implement a quality management system in accordance with the ISO 9001:2008 standard. Correspondence analysis, a methodology from the field of multidimensional statistics, was used to identify significant differences between the effects on performance and other variables such as the implementation level of CSFs relating to the quality management system and years of certification. Findings -External benefits seem to be more important than internal benefits. The least important benefits were mostly business results, such as profits, costs and market share. Differences were detected between the level of performance and certain demographic variables such as the use of International Organization for Standardisation (ISO) alone, size and years of certification. The certified companies have generally benefited from ISO implementation.Research limitations/implications -The study was based on the perceptions (subjective data) of only one quality manager/representative from each company. The motives for ISO certification, which can seriously affect the benefits derived, were not examined. Practical implications -The measures presented here can be used by certified companies to evaluate performance (financial or not) related to ISO 9001 certification and to discover those factors that contribute to the better exploitation of the ISO 9001:2008 standard. Originality/value -This paper aims to evaluate performance since the implementation of the ISO 9001:2008 standard in Greek companies, which are confronting a tough economic environment and to analyse this data with a methodology from the multidimensional field, with the complementary use of some special tables of coincidence.

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Section: Discussionmentioning

confidence: 99%

The effects of ISO 9001 certification on the performance of Greek companies

Ismyrlis

Moschidis

2015

The TQM Journal

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“…They also found significant causal relationships between quality performance and innovation performance suggesting that achievement of one aspect of performance could impact the other. According to Bell and Omachonu (2011) giving emphasis on implementing a documentation system was found to be linked to business performance as measured by return on assets. However, a study on the relationship between TQM practice and organizational performance by Samson and Terziovski (1999) has found that TQM practice intensity helped explaining a significant proportion of variance in performance.…”

Section: Performance Indicatorsmentioning

confidence: 99%

Performance Indicators for Quality, Innovation, and Competitiveness： A Survey on the Saudi Manufacturing Sector

Al-Shuaibi¹,

Mezghiche²,

Kassim³

2016

IBR

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<p>This study examines the relationships between quality, innovation, competitiveness, and financial performance of firms. Data were obtained from a questionnaire survey involving 223 Saudi companies and were analyzed using Structural Equation Modeling (SEM). The results indicate that innovation positively influences quality and the latter has a significant positive influence on the competitiveness of the firms. As expected, both quality and innovation indicators have an indirect influence on the financial performance of the firms through competitiveness. Therefore, this study discovers the important mediating role played by competitiveness in the positive effects of quality and innovation on financial performance of the firms. Finally, we found significant positive effects of competitiveness on financial performance of the firms. Managerial implications are also discussed.</p>

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“…Organizations evaluate the quality of their outputs by inspecting their workflows, implementing quality control and assurance strategies, and integrating business planning with strategic quality management (Hassan, 2010). The updating of documents presents a significant concern in the quality circle process, which can be facilitated by implementing a computerized system that can simplify the operations of an organization (Bell & Omachonu, 2011). An organization can establish different quality management and control strategies based on their currentpolicies and conditions.…”

Section: Quality Circlementioning

confidence: 99%

“…The implementation of appropriate business performance measures can help quality management systems achieve results that comply with the ISO certification standards (Bell & Omachonu, 2011). A study on the activities of technical medical personnel in military camps has identified several inaccuracies in the weight, height, visual acuity, and color vision measurements of technical soldiers.…”

Section: Quality Circlementioning

confidence: 99%