Quality in higher education institutions: insights from the literature

Prakash, Gyan

doi:10.1108/tqm-04-2017-0043

Cited by 63 publications

(58 citation statements)

References 131 publications

(114 reference statements)

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“…The better performance of these functions lead to client satisfaction [14]. From the foregoing, quality assurance can be conceptualized as a process by which a set of mechanisms are established aimed at continuous improvement in teaching, research and community work in HEIs [15]. There is a belief among scholars that quality is aimed at meeting the needs and expectations of the customer [8] arguing that whereas a satisfied client shares his feelings with one or two people, a dissatisfied client shares his negative feelings with nine to ten people [16].…”

Section: Internal Quality Assurance In Higher Education Institutionsmentioning

confidence: 99%

“…Higher Education Institutions (HEIs) especially universities are popularly known for knowledge generation through teaching and research [7,40,48,54]. Yet, HEIs continue to grapple with internal quality assurance challenges amidst knowledge accumulation through research and practice [1,15,16,58]. The research question is; what is the influence of knowledge management on the internal quality assurance in HEIs?…”

Section: Introductionmentioning

confidence: 99%

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The Influence of Knowledge Management on Internal Quality Assurance in Higher Education Institutions

Turyahikayo¹

2019

HER

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Several studies reveal that knowledge management is crucial in enabling institutions gain and maintain a competitive advantage. Yet, institutions must leverage their internal quality assurance mechanisms as a prerequisite for gaining and maintaining an edge over competitors. Based on this revelation, the paper set out to examine how knowledge management can be used to build strong internal quality assurance framework in HEIs basing on institutional theoretical perspective. Using an in-depth literature review, it was revealed that knowledge of external stakeholders should constitute part of the knowledge used in developing quality assurance policies. In addition, HEIs will also identify internal knowledge sources that enhance designing of quality assurance mechanisms that satisfy normative prescriptions. Moreover, HEIs that embrace mimetic isomorphism by copying and incorporating best practices from other institutions will likely improve the teaching, staff development and pedagogical quality. These institutional logics act in the best interest of the HEIs by providing critical linkages for knowledge management-internal quality assurance nexus.

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Section: Internal Quality Assurance In Higher Education Institutionsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The Influence of Knowledge Management on Internal Quality Assurance in Higher Education Institutions

Turyahikayo¹

2019

HER

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“…In the following, based on the analysis of the ample literature on this subject (Reichert & Tauch, 2004;Bryde & Leighton, 2009;Underwood, Williams, & Thurairajah, 2009;Jiju, Krishan, Cullen, & Kumar, 2012;Cardoso, Tavares, & Sin, 2015;Heitor & Horta, 2016;Prakash, 2018) an attempt is made to define what universities today ought to do to improve their performance and contribution to society's progress, and in parallel their ranking. It is complex and challenging, but essential for the regional and country's development.…”

Section: Change Coursementioning

confidence: 99%

WAKE-UP CALL for Ecuador’s universities

Feyen

2019

MSKN

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The definition of wake-up call is something that alerts people to an unsatisfactory situation and drives them to remedy it. In this sense, today's publication of QS World University Rankings 2020 can be seen as a wake-up call for Ecuador's universities, SENESCYT, CACES and CES. First, the article assesses the performance of Ecuador's universities using the QS World University Rankings 2020 method. The analysis reveals that the group of Ecuadorian universities with better performance is extremely small and, in addition, most of the institutions included in the 2020 QS ranking saw their ranking declined with respect to their ranking in 2019. Parallel to the QS ranking, the publication record in SCOPUS journals of 11 better ranked Ecuadorian universities was analyzed for the period 2009-2019. The average annual number of published papers increased drastically in this period from 22.2 to 192 (873%), although the surveyed institutions saw their annual publication record raising, some of them were not able to maintain their position. The second section of the manuscript highlights what the Ecuadorian universities ought to do to improve their performance and their contribution to the progress of society. According to the author, universities must urgently invest in quality, take advantage of the potential of modern learning methods, make research a mature and equivalent component, stimulate cross-border collaboration at all levels and convert the spin-off into hubs of innovation. Doing so requires not only a changing attitude of the authorities, but of the entire academic community of professors and researchers, administrative and technical personnel, but most importantly of the government administrations in charge of higher education. To convert public HEIs into institutions that are capable of offering graduates who possess the knowledge and skills necessary to face the challenges of today and tomorrow while ensuring sustainable economic growth in harmony with the environment, universities must be reengineered in a straightforward way. The institutional pillars subject for renewal are described in the third section of this article. To convert the reengineering of the university into a feasible project, it is essential that the ones that make the decisions open their mind and realize that universities in the 21st century require a completely different governance. Additionally, the noses of all personnel should be turned in the same direction, personnel cooperate intensely, and corruption, collusion and nepotism are eliminated. Keywords: University ranking, 21st century challenges, reengineering of HEIs, shared governance, multidisciplinary nature of problems, inter-faculty and inter-university cooperation. RESUMEN Una llamada de atención es una alerta sobre una situación insatisfactoria que impulsa a las personas a remediarla. En este sentido, la reciente publicación del QS World University Rankings 2020 puede verse como una llamada de atención para las universidades de Ecuador, SENESCYT, CACES y CES. En primer lugar, ...

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“…Therefore, the operating environment is becoming more intricate and tentative, and the organizational structures in private universities have to acclimatize and transform at an even more significant speed than in the past. Competitiveness, relevance, and conceivably even future survival in the context of Nigerian private universities, will depend to a substantial degree on the ways and methods in which change, quality, and improvement are managed (Gyan, 2018).…”

Section: Introductionmentioning

confidence: 99%

An Assessment of Total Quality Management in Nigerian Private Universities

Babarinde¹,

O²

2019

ijird

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This paper assessed total quality management (TQM) in Nigerian private universities. The specific objectives of the study evaluated total quality management practices implemented in Nigerian private universities; ascertained the quality problems in Nigerian private universities and investigated the degree of conformity of private universities in Nigeria to NUC predetermined quality standards. The study adopted a cross-sectional quantitative research design, which was based on a positivist research philosophy. The population for this study consisted of staff of The Department of Student and Academic Administration of the seventy-nine (79) private universities' in Nigeria. About the sample size, a sample of five hundred staff of The Department of Student and Academic Administration of the private universities (500) were chosen as the sample for the conduct of this study. Structured questionnaires adapted from existing TQM scales was used to collect primary data from the study respondents. Descriptive, reliability, and factor analysis was carried out on the collected data. Study findings revealed the quality management practices in Nigeria private universities to revolve around customer focus and satisfaction, quality leadership, quality information and analysis, Human resource development, strategic planning management, internal quality results, top management commitment, and process management. Study findings through factor analysis also revealed the nature of quality problems experienced by Nigerian private universities to revolve around improvement problem, administrative issues, structural problems, process design problems, unstructured performance problems, efficiency problems, and conformance problems. The study concludes from its investigation of the quality conformance of Nigerian private universities to predetermine standards that conformance to objectives of the university programs is essential in the measurement of TQM in Nigerian private universities, conformance to curriculum, teaching staff and quality ratio, student admission requirements, graduation requirements and conformance to standard of degree examination are important areas that Nigerian private universities have to pay attention to as evidenced from the study findings.

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Quality in higher education institutions: insights from the literature

Cited by 63 publications

References 131 publications

The Influence of Knowledge Management on Internal Quality Assurance in Higher Education Institutions

The Influence of Knowledge Management on Internal Quality Assurance in Higher Education Institutions

WAKE-UP CALL for Ecuador’s universities

An Assessment of Total Quality Management in Nigerian Private Universities

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