An Assessment of Total Quality Management in Nigerian Private Universities

Abstract

This paper assessed total quality management (TQM) in Nigerian private universities. The specific objectives of the study evaluated total quality management practices implemented in Nigerian private universities; ascertained the quality problems in Nigerian private universities and investigated the degree of conformity of private universities in Nigeria to NUC predetermined quality standards. The study adopted a cross-sectional quantitative research design, which was based on a positivist research philosophy. The population for this study consisted of staff of The Department of Student and Academic Administration of the seventy-nine (79) private universities' in Nigeria. About the sample size, a sample of five hundred staff of The Department of Student and Academic Administration of the private universities (500) were chosen as the sample for the conduct of this study. Structured questionnaires adapted from existing TQM scales was used to collect primary data from the study respondents. Descriptive, reliability, and factor analysis was carried out on the collected data. Study findings revealed the quality management practices in Nigeria private universities to revolve around customer focus and satisfaction, quality leadership, quality information and analysis, Human resource development, strategic planning management, internal quality results, top management commitment, and process management. Study findings through factor analysis also revealed the nature of quality problems experienced by Nigerian private universities to revolve around improvement problem, administrative issues, structural problems, process design problems, unstructured performance problems, efficiency problems, and conformance problems. The study concludes from its investigation of the quality conformance of Nigerian private universities to predetermine standards that conformance to objectives of the university programs is essential in the measurement of TQM in Nigerian private universities, conformance to curriculum, teaching staff and quality ratio, student admission requirements, graduation requirements and conformance to standard of degree examination are important areas that Nigerian private universities have to pay attention to as evidenced from the study findings.

Human Resource Supply Forecast and Resilience of Multinational Oil and Gas Producing Companies in Nigeria

“…Corporate resilience also as defined by Sheppard (1993 cited in Gabriel and Kpakol, 2015) is the ability that enables a corporation to strive and survive which entails adapting, learning, and always being versatile with the dynamic business environment. Dun and Bradstreet (1979) as cited in Akindele et al (2012) postulated that on the other hand, corporate failure is when the organization is having difficulties in carrying out its functions basically arising from bankruptcy. But all the same, for any organization to persistently carryout its monetary obligations and tasks as surmised by Akindele et al (2012), it will mainly depend on the leadership of directing the operations or business of the organization constantly or continuously or persistently so as to satisfy the yearnings of all shareholder/stakeholder despite the complex, tangled and ever-problematic corporate obstacles/barriers.…”

Human Resource Demand Forecast and Resilience of Multinational Oil and Gas Producing Companies in Nigeria

“…On the flip side, corporate failure is when the corporation is unable to carry on its operations usually due to financial loss that leads to liquidation of the conglomerate as posited by Dun and Bradstreet, 1979 as cited in Akindele et al, 2012. Nevertheless, any corporation that consistently perform its monetary functions and responsibilities as stated by Akindele et al (2012), it will mainly rely on the administration of directing the activities or business of the corporation always or continuously or consistently so as to satisfy the needs of every stakeholder in spite of the intricate and complicated corporate hurdles.…”

Human Resource Supply Availability and Corporate Survival of Multinational Oil and Gas Producing Companies in Nigeria

“…Corporate survival refers to the ability of an organization to uninterruptedly remain in operation in the face of diverse challenges (Akindele, Oginni & Omoyele, 2012). Sheppard (1993 cited in Gabriel & Kpakol, 2015) described organizational survivability as the ability of an organization to continue in existence, which was used to denote sustained learning and adaptive characteristics resulting from the organizations tendency for continued adjustment to seen and unforeseen changes, in the business environment.…”

“…In contrast, business failure is when the operations of an organization come to an end due to inability to meet up with its financial obligations as a result of losses leading to bankruptcy (Dun & Bradstreet, 1979cited in Akindele et al, 2012. But, for a business to continuously meet its financial obligations, it will to a large extent depend on the managerial process of directing the affairs of the organization regularly to meet the needs of all stakeholders in the face of complex business challenges (Akindele et al, 2012).…”