Quality function deployment-based framework for improving the resilience of critical infrastructure systems

Mao, Quan; Li, Nan; Peña‐Mora, Feniosky

doi:10.1016/j.ijcip.2019.100304

Cited by 17 publications

(6 citation statements)

References 73 publications

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“…Ketika digunakan pada sektor Infrastruktur, QFD dapat diketahui bahwa terdapat beberapa hal yang harus diapai pada berbagai tahap siklus Critical Infrastructure System (CIS) [23]. Pringkat lantai kantor jua sensitif terhadap perubahan dalam hal CIR AC [26].…”

Section: E Sektor Infrastrukturunclassified

Tinjauan Pustaka Sistematis Penerapan Quality Function Deployment di Industri Manufaktur

Rapelo¹,

Priyatama²,

Baihaqi³

et al. 2023

JOPT

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Quality Function Deployment (QFD) is a tool or planning instrument that is used to provide an overview of customer desires which are then translated into strategic stages to produce products or services whose characteristics are in accordance with customer wishes. The advantage of this method approach is that the level of customer satisfaction can be explained through data, so that improving the quality of services or products and periodic evaluations to correct deficiencies can be carried out in accordance with the customer's assessment. Many studies using the QFD method are carried out by the industry. This literature review aims to analyze the advantages of the QFD method for increasing customer satisfaction in the manufacturing industry. The method used is the Systematic Literature Review. This article involves a study review of 24 articles related to the application of QFD in the manufacturing industry. The study was conducted using the Google Schoolar database. The articles obtained were then summarized, classified, and comprehensively reviewed. This article expands the knowledge and study of the application of QFD in the manufacturing industry. The development of QFD in future research can be carried out in cross-fields that still have links. QFD results can be a tool for making improvements based on the needs or voice of the customer. Improvements made using the QFD method can increase customer satisfaction, increase profits and marketing, improve service quality, and improve product quality.

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Section: E Sektor Infrastrukturunclassified

Tinjauan Pustaka Sistematis Penerapan Quality Function Deployment di Industri Manufaktur

Rapelo¹,

Priyatama²,

Baihaqi³

et al. 2023

JOPT

View full text Add to dashboard Cite

show abstract

“…[14] QFD provides a number of benefits for organizations that are trying to enhance their competitiveness by continuously improving their quality and productivity. The benefits of QFD include customer focus, time efficiency, teamwork orientation, documentation orientation [15] [16].…”

Section: Introductionmentioning

confidence: 99%

Analysis Of Quality Improvement Of Two Wheel Motor Vehicle Services Using Quality Function Deployment Method At Rezky Jaya Motor Workshop Makassar

Siswanto

Herdianzah

Rauf

et al. 2022

JISEM

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ABSTRACT Resky Jaya Motor Makassar is one of the general motorcycle repair shops serving services such as medium service, light service, and heavy service. There are several complaints about service satisfaction at the Resky Jaya Motor workshop, most of the se complaints are in service, work supervision, vehicle systems, and inapropriate processing times. The purpose of this study is to know the service attributes desired by the customer and to know the service attributes that provide satisfaction to the customer. The method used in this research is Quality Function Deployment (QFD), as a method to transform customer desires into appropriate technical requirements at each stage of the life cycle of a product to product concept then sales and service. The results of this study indicate that the service attributes desired by service users based on observations there are 20 statement attributes, and in improving the quality of vehicle service services at the Rezky Jaya Motor Makassar workshop, technical engineering is carried out on the wishes of service users contained in the list of service users' needs so that service attributes which is expected to provide satisfaction to service users

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“…Fire alarm systems must meet several requirements, listed both in standards and in guidelines included in regulations (especially in critical infrastructure facilities). One of the most important requirements is: low power consumption (Billinton and Allan 1996;Krzykowski et al 2019;Rosiński et al 2019), functionality (Siergiejczyk and Krzykowska 2014), reliability (Laskowski et al 2015;Mao et al 2019;Jafari et al 2020), vibration resistance (Burdzik et al 2013;Kostrzewski 2018;Kukulski et al 2019;), information quality ) from sensors (Łabowski and Kaniewski 2015;Kaniewski et al 2019), electromagnetic distortion resistance (Siergiejczyk et al 2015;Urbancokova et al 2015;Siergiejczyk et al 2017;Paś et al 2020) and subsystem inspection (Duer et al 2013). One of the effects of complying with the requirements is the introduction of more and more technologically sophisticated FAS (Cadena et al 2020).…”

Section: Introductionmentioning

confidence: 99%

The analysis of the operational process of a complex fire alarm system used in transport facilities

et al. 2021

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A fire alarm system (FAS) is a system comprising signalling-alarm devices, which automatically detect and transmit information about fire, but also receivers of fire alarms and receivers for damage signals. Fire alarm systems function in different environmental conditions. During operation they should be in state of fitness. This is determined by the reliability of the assembled units and rational management of the operation process. Therefore a reliability and operational analysis of fire alarm systems as a whole is essential. This article presents an authorial model and an operational and reliability analysis of FAS, which is exploited in a transport building. It also demonstrates relationships occurring in the analysed system, where to an addressable fire alarm central unit with detection loops and control-monitoring loops alarm device lines (with monitored relay outputs for actuation of alarm-signalling devices) were connected. Research and analysis of results for representative FAS, which were exploited in similar environmental conditions, were conducted in order to determine operational and reliability parameters of the investigated system. FAS computer simulation was run during the time t = 1 year of safety system operation. This led to the calculation of the probability value of the analysed FAS staying in the examined operational states.

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Quality function deployment-based framework for improving the resilience of critical infrastructure systems

Cited by 17 publications

References 73 publications

Tinjauan Pustaka Sistematis Penerapan Quality Function Deployment di Industri Manufaktur

Tinjauan Pustaka Sistematis Penerapan Quality Function Deployment di Industri Manufaktur

Analysis Of Quality Improvement Of Two Wheel Motor Vehicle Services Using Quality Function Deployment Method At Rezky Jaya Motor Workshop Makassar

The analysis of the operational process of a complex fire alarm system used in transport facilities

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