Quality Analysis Of Antenatal Care Services  During The Covid-19 Pandemic

Dodal, St Salma; Dinengsih, Sri; Siauta, Jenny Anna

doi:10.30736/md.v13i1.256

Cited by 2 publications

(4 citation statements)

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“…In addition, the first time they were treated, the officers received them without complicated procedures. This was in line with their view that quality is the speed of service (20).…”

Section: Reliabilitysupporting

confidence: 87%

“…Mushunje M, Lubbe S, Meyer J (2019), physical evidence emerges as the main driver of other quality attributes. Other aspects of tangibles such as cleanliness and comfort of the clinic, tidiness and professional appearance of staff need to be emphasized (20,34,35).…”

Section: Discussionmentioning

confidence: 99%

“…It can be seen that pregnant women are satisfied with aspects of service that do not look at patient status as evidenced by pregnant women who mostly use health insurance (BPJS) but still get antenatal care services which are no different from pregnant women who pay directly for examinations, and those who feeling dissatisfied resulted from the statement "Health workers immediately greeted pregnant women and asked about complaints during the service" (28). Suryadi (2017), which states that there is a relationship between empathy (concern) and satisfaction of pregnant women, especially by counter staff who do not provide friendly service, and counter staff who do not separate between general patients and MCH patients (20). Patient satisfaction is an important issue, because it affects the number of ANC visits if the patient is dissatisfied with the service Patient satisfaction is an important issue, because it affects the number of ANC visits if the patient is dissatisfied with the service (24).…”

Section: Emphatymentioning

confidence: 99%

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Pregnant Women’s Satisfaction with Antenatal Care (ANC) Services at Puriala Public Health Center, Konawe District

Yusran¹,

Lisnawaty²,

Alfaran³

2023

ijcsrr

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Background: Quality health services are Public health Center that can provide satisfaction for every user of health services in accordance with the level of satisfaction of the average population, the implementation of which is in accordance with established professional standards and ethical codes. Fulfilling customer expectations for satisfactory quality of health services is one of the biggest challenges in providing health services. This study aims to determine the factors related to the level of satisfaction of pregnant women with Antenatal Care (ANC) services at the Puriala Public Health Center, Konawe Regency, in 2022. Method: This research is an analytic survey research with a cross sectional study approach. The sample of this research is 68 with the sampling technique that is Accidental Sampling. Data analysis techniques with univariate and bivariate using the Chi-Square test. Results: The results of the Chi-Square statistical test at the 95% confidence level (0.05) showed that p value = 1,000 so that p value = <0.05, bivariate analysis obtained reliability (p value = 0.001), responsiveness (p value = 0.218), empathy (p value = 0.022), assurance (p value = 0.945), and tangibles (p value = 0.006). Conclusion: There is no relationship between satisfaction of pregnant women with responsiveness and assurance, while there is a relationship between satisfaction of pregnant women with reliability, empathy, and tangibles.

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“…In addition, the first time they were treated, the officers received them without complicated procedures. This was in line with their view that quality is the speed of service (20).…”

Section: Reliabilitysupporting

confidence: 87%

Section: Discussionmentioning

confidence: 99%

Section: Emphatymentioning

confidence: 99%

See 1 more Smart Citation

Pregnant Women’s Satisfaction with Antenatal Care (ANC) Services at Puriala Public Health Center, Konawe District

Yusran¹,

Lisnawaty²,

Alfaran³

2023

ijcsrr

View full text Add to dashboard Cite

show abstract

“…WHO has also recommended 6 in-person visits and 2 virtual visits (3rd and 4th) during the pandemic in reducing the number of times pregnant women require to travel and seek treatment at hospitals/clinics (Uwambaye et al, 2020). Guidelines for Antenatal Care Services during the pandemic were socialized to all midwives in Indonesia (Dodal, Dinengsih & Siauta, 2021).…”

Section: Resultsmentioning

confidence: 99%

The Effect of Service and Satisfaction of Pregnant Women on Antenatal Visits to Midwives

Tabelak

Kiah²,

Tadom³

2022

j. info kesehat.

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The utilization of antenatal services for pregnant women can be determined based on the achievements of K1 (first contact) and K4 (4 times contact) during pregnancy with competent and authorized health workers. The World Health Organization asserts that the attitude and performance of health workers are an essential elements of service quality as it affects the understanding and satisfaction of women, partners, and families in seeking ANC, delivery, and postnatal services. The objective of this research is to examine the effect of antenatal care by midwives and the satisfaction of pregnant women on antenatal visits. The type of this research is analytic observational with a cross-sectional design, performed from March - June in Kupang City. The research subjects were 120 pregnant women with a gestational age of 36 weeks. Data collection employed questionnaires and MCH Handbook. The analysis conducted was univariate and bivariate by employing the Chi-square test with Alpha = 0.05. The results of the study on 120 pregnant women demonstrated that most of the pregnant women received good service (98.3%) and most of whom (60%) were satisfied with the services they experienced. Seventy-one people (59.2%) possessed complete visits. The Chi-square test results revealed relationship between service and satisfaction of pregnant women with antenatal visits (p = 0.652, p = 0.324). The majority of pregnant women had thorough consultations, received adequate antenatal care, and were pleased with the services they received. In addition to satisfaction, health services and programs must be performed in accordance with local culture and language in order to be accepted by the community, encompassing a decision-making culture that can influence pregnant women's visits to health facilities. Distance, education, profession, parity, and the husband's support can all have an impact on the mother's adherence to antenatal visits.

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Quality Analysis Of Antenatal Care Services During The Covid-19 Pandemic

Cited by 2 publications

References 0 publications

Pregnant Women’s Satisfaction with Antenatal Care (ANC) Services at Puriala Public Health Center, Konawe District

Pregnant Women’s Satisfaction with Antenatal Care (ANC) Services at Puriala Public Health Center, Konawe District

The Effect of Service and Satisfaction of Pregnant Women on Antenatal Visits to Midwives

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