Qualitative approach to determine user experience of e-government services

Kumar, Rajiv; Sachan, Amit; Mukherjee, Arindam

doi:10.1016/j.chb.2017.02.023

Cited by 83 publications

(70 citation statements)

References 57 publications

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“…At the same time, public sector service providers, in cooperation with experts in this field and especially with end users, will need to put a lot of effort into the analysis of the user experience. Only then will users be eager to use online services and even increase the existing use, as explored by Kumar, Sachan, and Mukherjee (2017).…”

Section: Discussionmentioning

confidence: 99%

The Analysis of E-Government Services Adoption and Use in Slovenian Information Society between 2014 and 2017

Dečman

2018

CEPAR

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With the increasing role of information and communication technology (ICT) in the society, ICT’s role is gaining importance in the aspect of provision and use of the public sector services for the citizens. Especially in the European Union different activities have been conducted through the years to promote ICT use in the society. It has been mainly based on the Digital Agenda for Europe (DAE), which underlines the key role of ICT in the efforts to achieve its strategic objectives. Slovenia as an EU member state follows these directions but positions itself among less successful states in the EU. The well-known European Digital Economy and Society Index ranks Slovenia to the lower half of member states indicating possibilities for improvement. Although much can be said and done about the service-providers side this paper focuses on the users’ side and especially on their digital inequality. The lack of studies in the area of digital inequality and online government services adoption and use is the main motivation for this research. The research uses the data provided by Slovenian annual survey Use of Information and Communication Technology in Households and by Individuals of the last four years. The analysis of this data, presented in the paper, exhibits that changes for the better are detected in Slovenian society, but the situation in public-sector services is not optima. The results demonstrate the existence of digital inequality considering the income level of households and education level of individual users. The synthesis of the data demonstrates that the Slovenian government and its ministries should consider adding tangible actions to the already set strategies if the country wants to catch up with the leading countries of the EU and achieve goals, set by the DAE.

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Section: Discussionmentioning

confidence: 99%

The Analysis of E-Government Services Adoption and Use in Slovenian Information Society between 2014 and 2017

Dečman

2018

CEPAR

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“…[3], [7]) on egovernment adoption are quantitative in nature followed by eleven studies (e.g. [14]) using qualitative research. However, only one study each was found under the category of conceptual [15], descriptive [16], and interpretive research [17].…”

Section: Research Methods Analysismentioning

confidence: 99%

“…Egovernment in its various forms including m-government was the most frequently used keywords with all 48 papers utilized them. This is followed by adoption (19), India (14), communication technologies (13), trust (9) and developing countries (9) are some of the other more frequently used keywords used in e-government adoption research here. The use of keywords such as e-government and adoption as the two leading keywords is not surprising as these keywords are related to the major themes of the research.…”

Section: Keyword Analysismentioning

confidence: 99%

“…In addition, there are some other limitations that have occurred only once or twice and so have not been included into text due to space limitations. Some of these limitations include lower response rate [18], no use of moderating variables [30], no validation for conceptual model [37], exploratory research or research in progress [18] and the qualitative nature of study [14] to name a few. The largest number of studies proposed their future research directions in terms of the need for diverse sample (e.g.…”

Section: Limitations and Recommended Future Research Of Reviewed Studiesmentioning

confidence: 99%

“…[7]) to name a few. The other future research directions, which occurred only once or twice include the need of using non-student data [36], need of embedding use behavior in the proposed model [32], need for quantitative approach in the research [14] and need for larger sample [29] to name a few.…”

Section: Limitations and Recommended Future Research Of Reviewed Studiesmentioning

confidence: 99%

See 2 more Smart Citations

Advances in Electronic Government (e-Government) Adoption Research in SAARC Countries

Rana¹,

Dwivedi²,

Luthra³

et al. 2017

Digital Nations – Smart Cities, Innovation, and Sustainability

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This paper profiles the research activities that have been published on e-government adoption in the context of South Asian Association for Regional Cooperation (SAARC) countries. Our analysis includes variables such as the years of publication, journals most often publishing papers on e-government adoption, countries in which the research activity was conducted, the authors most active in the subject area, keywords analysis, methodological analysis, technology and respondents contexts, analysis of theories or models used and analysis of limitations and future research directions extracted from 48 research papers that were extracted from Scopus database using some key terminologies related to e-government, adoption and eight SAARC countries. This is the first study that has comprehensively examined the analysis of e-government adoption literature in these eight countries' context. The results of this research provide some promising lines of inquiry that have been largely neglected along with those that have received a much larger attention.

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Factors Affecting Intention to Use E-government Services: The Case of Non-adopters

Rallis

Chatzoudes

Symeonidis

et al. 2019

Information Systems

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Qualitative approach to determine user experience of e-government services

Cited by 83 publications

References 57 publications

The Analysis of E-Government Services Adoption and Use in Slovenian Information Society between 2014 and 2017

The Analysis of E-Government Services Adoption and Use in Slovenian Information Society between 2014 and 2017

Advances in Electronic Government (e-Government) Adoption Research in SAARC Countries

Factors Affecting Intention to Use E-government Services: The Case of Non-adopters

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