The Analysis of E-Government Services Adoption and Use in Slovenian Information Society between 2014 and 2017

Abstract

With the increasing role of information and communication technology (ICT) in the society, ICT’s role is gaining importance in the aspect of provision and use of the public sector services for the citizens. Especially in the European Union different activities have been conducted through the years to promote ICT use in the society. It has been mainly based on the Digital Agenda for Europe (DAE), which underlines the key role of ICT in the efforts to achieve its strategic objectives. Slovenia as an EU member state follows these directions but positions itself among less successful states in the EU. The well-known European Digital Economy and Society Index ranks Slovenia to the lower half of member states indicating possibilities for improvement. Although much can be said and done about the service-providers side this paper focuses on the users’ side and especially on their digital inequality. The lack of studies in the area of digital inequality and online government services adoption and use is the main motivation for this research. The research uses the data provided by Slovenian annual survey Use of Information and Communication Technology in Households and by Individuals of the last four years. The analysis of this data, presented in the paper, exhibits that changes for the better are detected in Slovenian society, but the situation in public-sector services is not optima. The results demonstrate the existence of digital inequality considering the income level of households and education level of individual users. The synthesis of the data demonstrates that the Slovenian government and its ministries should consider adding tangible actions to the already set strategies if the country wants to catch up with the leading countries of the EU and achieve goals, set by the DAE.

E-Government Effectiveness and Efficiency in EU-28 and COVID-19

“…We believe that our further research in the field of efficiency and effectiveness of e-government should be focused on examining the situation in each individual European Union country. Such research has not been conducted in this region of Europe (Dečman, 2018). This analysis is a necessary basis for analyzing the current situation, formulating a shared vision, preparing a general strategy, planning development priorities and activities, as well as for the constant monitoring and evaluating of sustainable e-government transformation and its impact on the economy and society.…”

A Literature Review of the Factors Affecting the Compliance Costs of Environmental Regulation and Companies’ Productivity

“…Public administration reforms in Central and Eastern Europe brought several policy initiatives like e-government, civil service reform and red tape reduction, among others (Dečman, 2018;Hodžić et al, 2021;Zankina, 2020). In connection with the later, there are numerous studies that examine the costs of complying with regulations alone (Do Céu Colaço Santos and Bilhim, 2018;Nemec et al, 2017;OECD, 2001;Priyadarshini and Gupta, 2003;Solilova et al, 2019).…”