Public websites and human–computer interaction: an empirical study of measurement of website quality and user satisfaction

Comparing the attributes of online tourism information sources

“…A public website is a site made by a local, state, or national organization (Søruma, Andersen, & Vatrapu, 2012). Tourism-related public websites include the sites provided by the National Tourism Organization (NTO) and the DMO.…”

The Effect of Website Quality Factors on Consumer Delightfulness and Purchase Intentions: Substantiation from Indian E-Tail Visitors

“…Substance and route have been recognized as key fixings when clients passed judgment on site quality, alarming website specialists and site experts to concentrate all the more intently on those properties [3]. Hanne Sørum et al, researching whether clients of amazing open sites are more fulfilled than those of low-quality sites [4]. Websites uncovers that the utilization of value criteria is profoundly specialized contrasted with the customary ease of use testing centre around productivity, adequacy and fulfilment of the real framework use by agents.…”

Extending and Refining Usability Heuristics to Better Address User Centered Design Issues in the Development and Evaluation of Municipal Websites

“…These variables are the basis for computing additive scores and to assess the overall usability score and usability scores by dimension. Sorum et al [30] investigated the measurement of website quality and user satisfaction in Nordic countries. The results show that there is no positive correlation between these two indicators which could be explained by a mismatch between the quality criteria (highly technical) and traditional usability focus on users.…”

“…In this respect, usability of public administration websites is a key issue. According to many authors, effective e-government services for the citizen means useful and usable applications [2], [19], [30]. Unfortunately, the web content is still difficult to use if not unusable in many municipal websites.…”