Extending and Refining Usability Heuristics to Better Address User Centered Design Issues in the Development and Evaluation of Municipal Websites

Pribeanu, Costin

doi:10.12948/issn14531305/18.1.2014.07

Cited by 7 publications

(10 citation statements)

References 23 publications

(26 reference statements)

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“…Usability and user interface quality are the major factors recognized in literature for software to succeed (Bakaev, & Avdeenko, 2013;Bhattacharya, & Laha, 2013;Caine et al, 2015;Chu, & Tanaka, 2015;Pribeanu, 2014). In addition, about 50% of all program code produced when information systems applications are built is devoted to user interface quality design (Bakaev, & Avdeenko, 2013).…”

Section: Relevance Of Pictorial Images and Voice Prompts Interface Dementioning

confidence: 99%

Engaging Pictorial Images and Voice Prompts Interface Design Strategy to Create Easy to use banking ATM System Interfaces in Nigeria

Aguboshim¹,

Miles²

2019

JIEA

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The existing banking ATMs in Nigeria do not adequately cater for a variety of people with varying abilities and literacy levels despite the significant importance of ATM technological innovations in Nigeria, especially in the banking sectors. Illiterate and semiliterate Nigerians, representing about 40.33%, do not perceive the ATMs as useful or easy-to-use. The purpose of this case study was to identify strategies used by software developers of banking ATM systems in Nigeria to create easy-to-use banking ATM system interfaces in Nigeria. The technology acceptance model was adopted as the conceptual framework. One organization in Enugu, Nigeria was used for this study's population. Data were collected through semi-structured, in-depth faceto-face interviews with nine banking ATM system interface developers and the analysis of 11 documents. Findings from the participants were validated through member checking. One major theme that emerged from data analysis was value of pictorial images and voice prompts in interface design, that encompass the use of: (a) pictorial images, and enhanced voice prompts with short transaction cycle, (b) voice feedback in users' own language, (c) text-free user interface and extensive use of hand-drawn, and (d) graphics /imagery and voice as inputs. Strategies illustrated by the findings from this study may serve as a basis for positive economic development and social change in this area and may advance the use of other technology outlets that require easy-to-use system interfaces.

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Section: Relevance Of Pictorial Images and Voice Prompts Interface Dementioning

confidence: 99%

Engaging Pictorial Images and Voice Prompts Interface Design Strategy to Create Easy to use banking ATM System Interfaces in Nigeria

Aguboshim¹,

Miles²

2019

JIEA

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“…The usability evaluation has been carried out in a scenario-based approach and revealed some difficulties when using the usability heuristics to explain and document specific problems for municipal websites. Therefore, the set has been refined by merging two existing heuristics and adding two new heuristics, which resulted in a total of 25 heuristics [18]. However, our further experience with other kinds of web applications suggested that several changes are needed.…”

Section: The Revised Usability Heuristics Reasons For Changementioning

confidence: 99%

“…In a previous work, a set of 24 heuristics has been proposed that have been used in the evaluation of municipal websites. Based on the evaluation results, the heuristics have been further refined [18]. A task-based inspection method has been used: all evaluators are testing the interface with the same tasks and the severity of the evaluation problems is related to the task goal.…”

Section: Introductionmentioning

confidence: 99%

A Revised Set of Usability Heuristics for the Evaluation of Interactive Systems

Pribeanu¹

2017

Self Cite

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“…Ease of use is one of the tools to measure and evaluate MAR apps [29]. Usability has been applied in [30], [31], [25], [24], [32] and [33] where usability stimulates users' satisfaction and engagement with the MAR app.…”

Section: Usabilitymentioning

confidence: 99%

“…It fosters informal learning where learning takes place through searching and exploring. Curiosity has been applied in studies by [40], [39], [31], and [36] which indicated that apps that boost users' interest can successfully engage users in a learning environment.…”

Section: Curiositymentioning

confidence: 99%

Elements of Engagement in Promoting Social Acceptance of Mobile Augmented Reality Application

Baker¹,

Bakar²,

Zulkifli³

2020

Int. J. Interact. Mob. Technol.

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In a social context, Mobile Augmented Reality is a type of Augmented Reality which enables users to interact with the augmented environment. However, the degree of engagement and non-distraction of Mobile Augmented Reality has been of major concern to scholars. This is because Mobile Augmented Reality should be a focused, movable and engaged augmented environment which allows users to achieve the desired objectives. Therefore, this paper examines the engagement elements of Mobile Augmented Reality that promote social acceptance among users within the vast literature. These elements will enable Mobile Augmented Reality designers and developers to produce apps that will be able to enhance users’ interest and attractiveness in a fun way. Based on the critical and comprehensive review, there are 22 elements of engagement that have been used by previous researchers in the design of Mobile Augmented Reality apps. The 22 elements include; Aesthetics, Novelty, Usability, Feedback, Motivation, Attention, Perceived Control, Curiosity, Enjoyment, Self-efficacy, Friendliness, Social skill, Endurability, Interest, Immersion, Challenge, Satisfaction, User Autonomy, Improvement, Supportive, Trust and Interaction. This paper argues that the 22 elements are critical in producing an engaging Mobile Augmented Reality app. It is recommended for designers to consider these elements in ensuring that the users will be positively engaged with the Mobile Augmented Reality app.

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Extending and Refining Usability Heuristics to Better Address User Centered Design Issues in the Development and Evaluation of Municipal Websites

Abstract: Usability of public administration websites is a key issue in the information

Cited by 7 publications

References 23 publications

Engaging Pictorial Images and Voice Prompts Interface Design Strategy to Create Easy to use banking ATM System Interfaces in Nigeria

Engaging Pictorial Images and Voice Prompts Interface Design Strategy to Create Easy to use banking ATM System Interfaces in Nigeria

A Revised Set of Usability Heuristics for the Evaluation of Interactive Systems

Elements of Engagement in Promoting Social Acceptance of Mobile Augmented Reality Application

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