Public service performance from the perspective of marketing and innovation capabilities

Filho, Clóvis Teixeira; Stocker, Fabrício; Toaldo, Ana Maria Machado

doi:10.1080/14719037.2020.1856402

Cited by 5 publications

(3 citation statements)

References 59 publications

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“…The conception and analysis of performance have been modified from an exclusively financial perspective to a multidimensional assessment (Petrescu, 2019) in which new variables, such as employee and consumer satisfaction, internal growth rates, process quality, cost reduction, flexibility and responsiveness, are considered (Belekoukias et al , 2014; Bevilacqua et al , 2017; Narkunienė and Ulbinaitė, 2018). Traditional financial indicators are replaced to contemplate each area of activity of an organization (Teixeira Filho et al , 2022).…”

Section: Lean Practices and Team Performance In The Context Of Higher...mentioning

confidence: 99%

An exploratory study of the relationships between Lean practices and team performance in higher education

Klein

Fuentes

Vieira

et al. 2023

IJLSS

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Purpose The purpose of this paper is to evaluate the causal relationship between Lean practices and team performance. Specifically, the authors tried to demonstrate which practices act as enablers of continuous improvement and waste elimination and what is their impact on team performance. Design/methodology/approach A survey was carried out in a Higher Education Institution (HEI) in Southern Brazil. The authors obtained a sample of 785 respondents. The data analysis procedures involved confirmatory factor analysis and structural equations modeling. Findings The results of the research provided support for the positive influence of continuous improvement on waste elimination and of these two practices on team performance. In addition, empirical support was obtained for the effect of leadership support, employee involvement and internal process customers on continuous improvement. Research limitations/implications Data collection was carried out online, so we were not able to maintain full control of the research respondents. This research generates relevant insights for decision-makers in the HEI environment, especially concerning Lean practices and team performance. The effects analyzed are even more relevant given the pandemic context. Practical implications This study shows how some higher education Lean practices can positively affect continuous improvement and better team performance. The results raise important insights for decision-makers to offer better higher education public services, especially given the context and changes imposed by the pandemic situation. Originality/value This paper initiates the discussion about enablers of continuous improvement and waste elimination in HEI and demonstrates their impact on team performance.

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Section: Lean Practices and Team Performance In The Context Of Higher...mentioning

confidence: 99%

An exploratory study of the relationships between Lean practices and team performance in higher education

Klein

Fuentes

Vieira

et al. 2023

IJLSS

View full text Add to dashboard Cite

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“…Proper training and orientation of politicians and bureaucrats, proper arrangement of appointment and promotion procedures, terms of office, and other things worthy of gradual reform, are essential. In this regard, ensuring that relevant state institutions, such as public service commissions, are modernized and can function independently, is critical to maintaining morale in public service (Teixeira Filho et al, 2022). 7.…”

Section: Literatur Reviewmentioning

confidence: 99%

Implementation of Bureaucratic Reform to Improve Public Services

Lin

2023

J. Business. Manage. Economic.Development.

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This study aims to describe the implementation model of bureaucratic reform that has been carried out, both in Indonesia and several other countries. Provide a comprehensive understanding of the importance of bureaucratic reform. The research method used is the library research method from various sources related to bureaucratic reform. The results of this literature review illustrate that the bureaucratic reforms that have been carried out in several countries are generally related to two dimensions, namely the organizational dimension and the dimension of apparatus human resources. In the context of carrying out the implementation of bureaucratic reform at Provincial Bawaslu and Regency/City Bawaslu, what needs to be done immediately is the making and stipulation of a Bureaucratic Reform Team Decision Letter, making and stipulating a Role Model Decree and Bureaucratic Reform Change Agent covering 8 areas of change, preparing an implementation action plan bureaucratic reform, filling out bureaucratic reform evaluation worksheets, monitoring and evaluating the implementation of bureaucratic reform every month.

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“…MO is a strategic proposition that considers the organization's immersion in relationship with others in the environment but that mainly verifies the possibility of internal development in order to achieve a superior advantage (Kurniawan et al, 2020). Due to environmental changes, which are characterized by competition intensity and diversity and by innovation, strategies have been developed that are based more on organizational capabilities than on serving markets (Costa et al, 2018;Teixeira-Filho et al, 2020;Kohli and Haenlein, 2021). As Morgan et al (2019) point out, this strategic approach turns to earn income by gaining a competitive advantage that is based on an efficient strategic proposition.…”

Section: Market Orientationmentioning

confidence: 99%

The role of multi-stakeholders in market orientation and sustainable performance

Stocker

Zanini

Irígaray

2021

MIP

Self Cite

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PurposeThis paper aims to investigate the relationship between market orientation (MO) and stakeholder orientation (SO) in sustainable corporate performance, with a focus on environmental, social and governance (ESG) results.Design/methodology/approachThis research is operationalized by way of a structural equation model (SEM) involving 208 energy companies and covering a worldwide context. Primary data relating to MO and SO were collected by survey questionnaire, while secondary data on sustainable performance were collected from the Global Reporting Initiative (GRI) sustainability report.FindingsThe results reveal that SO not only enhances strategic positioning and activities linked to market intelligence, but also serves as a determining factor of superior performance. The findings provide new insights into how MO is connected with sustainable corporate performance.Practical implicationsThe impact of this study leads to improvements in planning marketing and in market intelligence process, which are essential activities of managers and marketing planners. There are also implications for other organizational processes. The authors point out the relevance including multi-stakeholders, whose impact is perceived in the organization's results, and improving relations with them.Originality/valueThe authors' first contribution is empirically examining organizational competence with regard to the MO and marketing intelligence that have the greatest impact on sustainable performance. Second, the authors operationalized the SO construct, which until then had been treated in isolation in the literature.

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Public service performance from the perspective of marketing and innovation capabilities

Cited by 5 publications

References 59 publications

An exploratory study of the relationships between Lean practices and team performance in higher education

An exploratory study of the relationships between Lean practices and team performance in higher education

Implementation of Bureaucratic Reform to Improve Public Services

The role of multi-stakeholders in market orientation and sustainable performance

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