Public investment, competitiveness and development: a study into Brazilian tourism destinations

Vieira, Daniel Pires; Hoffmann, Valmir Emil; Alberton, Anete

doi:10.1590/0034-7612174959

Cited by 7 publications

(10 citation statements)

References 24 publications

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“…In this sense, the top four topics resemble findings in the study of Han et al (2016), showing how some topics may have similar characteristics in different studies, such as experience, to refer to the customer experience, be it positive or negative, and revealing some issues that are more pleasant or unpleasant to customers. At the same time, we perceived the presence of topics different from the ones in Han et al (2016), thus being an example of how geographic and cultural issues change from one place to another (Vieira et al, 2018). Such factors directly influence a guest's stay, and the hotel can play an important role in ensuring a better customer experience (Xu et al, 2017).…”

Section: Open Accessmentioning

confidence: 78%

“…Accommodation and hotel services have high impact in tourism development (Vieira, Hoffmann, & Alberton, 2018). From the customer perspective, the importance of previous reviews for their decision-making process regarding hospitality has been extensively demonstrated in the literature (Sparks & Browning, 2011;Ye, Law, & Gu, 2009).…”

Section: Guest Reviewsmentioning

confidence: 99%

“…To increase the representativeness of the sample, we considered all hotels located in the city of Porto Alegre with at least 100 comments registered in TripAdvisor. Porto Alegre is the southernmost Brazilian state capital and one of the 65 key tourism destinations selected by the Brazilian Tourism Ministry ( Vieira et al, 2018). In addition, Porto Alegre was considered an "efficient destination", receiving large investments in marketing and promotion from BCM (Vieira et al, 2018, p. 908).…”

Section: Figure 1 Webscrapping Processmentioning

confidence: 99%

“…Although destination management is an important factor for developed and developing countries, a common limitation in destination competitiveness models is the lack of indicators with empirical application to analyze and compare single destinations (Vieira et al, 2018) that may vary considerably within a country, especially in continental nations like Brazil. By considering a significant amount of reviews from a single destination, it is possible to develop a broad picture of a specific city and help local public authorities in public policies with a longitudinal analysis.…”

Section: Figure 1 Webscrapping Processmentioning

confidence: 99%

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Business Analytics in Tourism: Uncovering Knowledge from Crowds

Marcolin

Becker

Wild

et al. 2019

BAR, Braz. Adm. Rev.

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Business Analytics leverages value from data, thus being an important tool for the decisionmaking process. However, the presence of data in different formats is a new challenge for analysis. Textual data has been drawing organizational attention as thousands of people express themselves daily in text, like the description of customer perceptions in the tourism and hospitality area. Despite the relevance of customer data in textual format to support decision making of hotel managers, its use is still modest, given the difficulty of analyzing and interpreting the large amounts of data. Our objective is to identify the main evaluation topics presented in online guest reviews and reveal changes throughout the years. We worked with 23,229 hotel reviews collected from TripAdvisor website through WebScrapping packages in R, and used a text mining approach (Latent Semantic Analysis) to analyze the data. This contributes with practical implications to hotel managers by demonstrating the applicability of text data and tools based on open-source solutions and by providing insights about the data and assisting in the decisionmaking process. This article also contributes in presenting a stepwise text analysis, including capturing, cleaning and formatting publicly available data for organizational specialists.

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Section: Open Accessmentioning

confidence: 78%

Section: Guest Reviewsmentioning

confidence: 99%

Section: Figure 1 Webscrapping Processmentioning

confidence: 99%

Section: Figure 1 Webscrapping Processmentioning

confidence: 99%

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Business Analytics in Tourism: Uncovering Knowledge from Crowds

Marcolin

Becker

Wild

et al. 2019

BAR, Braz. Adm. Rev.

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“…Destinos turísticos são regiões geográficas que oferecem produtos (Caldeira, 2013) e serviços turísticos interligados (Vieira, Hoffmann & Alberton, 2018). E a competitividade do turismo relaciona-se com os destinos turísticos, sobretudo com os novos que surgem (Santos & Ribeiro, 2016).…”

Section: Covid-19 E Turismounclassified

COVID-19: efeitos e implicações ocorridos no turismo da rota das emoções localizada no nordeste do Brasil

Ribeiro¹,

Moreira

2021

PODIUM

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Objetivo do estudo: Estudar os efeitos e as implicações ocorridas no destino turismo da Rota das Emoções localizada no Nordeste do Brasil em decorrência da pandemia do COVID-19.Metodologia/abordagem: Metodologicamente, utilizou-se a abordagem qualitativa, mediante o método do estudo de caso múltiplo em três Empresas de Passeio (receptivos) que compõem a Rota das Emoções, Ceará, Maranhão e Piauí (uma empresa em cada estado).Originalidade/Relevância: O presente estudo enfoca o turismo da Rota das Emoções sob a óptica do COVID-19, tema este delicado que abrange, ainda hoje, a saúde humana e das empresas em todo o mundo. E que neste estudo buscou contemplar informações para a academia no que concerne especificamente o setor do Turismo do Nordeste do Brasil.Principais resultados: Apontam os efeitos e as implicações que a pandemia do COVID-19 trouxe para a Rota da Emoções nas empresas objeto de estudo, e, consequentemente para empresas parceiras que fazem parte desse citado clusters. Conclui-se que as empresas investigadas sofreram impacto direto da pandemia, impactando em seus clientes, parceiros, receitas, resultados.Contribuições teóricas/metodológicas: Enfatiza o tema do setor do Turismo do Nordeste do Brasil, a Rota das Emoções, e os efeitos e implicações que o citado setor sofreu em decorrência da pandemia da COVID-19.Contribuições sociais/para a gestão: Contempla informações sobre o COVID-19, que é um tema de saúde pública que influenciou de maneira macro a sociedade, sobretudo no que concerne ao setor do Turismo da Rota das Emoções.

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