Proximity and time in convenience store patronage: Kaïros more than chronos

Convenience stores and well-being of young Japanese consumers

“…al. 2018, Pan andZinkhan 2006) and the need for access and functional proximity (Gahinet andCliquet 2018, Bergadaà andDel Bucchia 2009). Konbini clearly cater to the utilitarian shopper (Blut et.…”

Proximity in marketing: An integrating theoretical framework and research agenda

“…Consequently, the term spatial proximity seems preferable considering the interactionist nature of proximity. Spatial proximity can then be expressed in temporal terms and be translated into the access time necessary for the meeting between the entities of the dyad (Bergadaà and Del Bucchia, 2009; Gahinet, 2018; Gahinet and Cliquet, 2018).…”

“…In the case of 1D approaches, the research work does not capture a generic level of proximity through an aggregated measure but measures a particular form of proximity, whether relational (Barnes, 1997; Dubois et al, 2016; Salerno, 2001; Tu et al, 2015), cognitive (Ferguson et al, 2005) or psychological (Ghorbani et al, 2013). With the development of increasingly extensive visions of proximity, recent studies have developed multidimensional measures integrating spatial and non-spatial dimensions of proximity (Hérault-Fournier et al, 2012, 2014; Gahinet and Cliquet, 2018; Geldes et al, 2015; Labbé-Pinlon et al, 2016; Vyt et al, 2017). These multidimensional measures of proximity invite us to consider proximity as a higher-order construct (Labbé-Pinlon et al, 2016).…”

“…In competitive market environments such as in retailing, firms have more chances to build strong, differentiated relations with customers by developing varied forms of proximity. Several empirical studies demonstrate the importance of mobilising jointly different forms of proximity to create long-term relationships with customers (Gahinet and Cliquet, 2018; Labbé-Pinlon et al, 2016; Schultz et al, 2016; Vyt et al, 2017). In particular, these works suggest that store chains should not simply foster spatial proximity (through strategies of spatial implementation of stores) but also develop in parallel forms of affinity proximity (e.g.…”

The evolving role of hit and niche products in brick-and-mortar retail category assortment planning: A large-scale empirical investigation of U.S. consumer packaged goods

“…To remain relevant, brick-and-mortar retailers must leverage known channel advantages such as hedonic shopping benefits ( Ballantine et al, 2010 ; Childers et al, 2001 ; Yim et al, 2014 ), customer loyalty to a distinct store brand offering ( Hoskins, 2016 ; Huang and Feng, 2020 ; Liu et al, 2018 ), and the ability of customers to conveniently touch, feel, and experience products ( Gahinet and Cliquet, 2018 ; Pantoja et al, 2020 ), while also adapting to changing conditions in innovative and strategic ways ( Pantano and Vannucci, 2019 ). Brick-and-mortar retailers may need to re-think a variety of strategic decisions that include, but are not limited to: pricing, promotional support, service support, and product strategy.…”