Process Measurement and Analysis in a Retail Chain to Improve Reverse Logistics Efficiency

Abstract

The concept of logistics efficiency, especially reverse logistics efficiency measuring has become one of the key factors in our modern society as business and transportation become increasingly complex and networked. However, reverse logistics involves a high degree of uncertainty, which affects and makes evaluation more difficult. Our motivation and purpose is to present the efforts of one of the world's leading retail companies to improve overall efficiency with a new supplementary measurement and analysis tool. Our initial hypothesis was that unladen logistics returns are inefficient and improvements in this area are more sustainable, so in our design and methodology approach we try to analyze logged data. According to our goals, this study is meant to demonstrate the significance of the reasons and the way to customize data analysis to formulate more adequate suggestions. Through a live practical example, a presentation is given how we can identify and highlight the hotspots to improve reverse logistics. The main results and originality of the paper are to develop a practical scalable model framework which can be customized by companies having a similar problem. Contrary with the well-known DEA models the presented model a system thinking method that provides (up-to-date) information which enables better flexibility and highlights areas of interdependency for development projects.

Merec-Cobra Approach in E-Commerce Development Strategy Selection

“…The COBRA method (Krstić et al, 2022) is recently proposed and because of that, the possibilities of this method are not examined yet. Until now, the COBRA method is mentioned in two papers regarding industry 4.0 and reverse logistics (Balázs et al, 2022;Fauzdar et al, 2022). The computation procedure of the COBRA method could be illustrated by a series of steps.…”

Food Supply Chain Sustainability Strategy for Fresh Retailer and Multi-Output Random Fresh Suppliers after COVID-19

“…Yang and Qian [30] coordination strategy can improve the retailers' anti-epidemic efforts and social welfare level within the reasonable marginal revenue range of anti-epidemic efforts. As reverse logistics becomes increasingly important in the globalized world, GyengeBalázs et al [31] laid the foundations for the development of reverse logistics integration with logistics partners.…”

Az utolsó száz méter kihívásai az e-kereskedelem logisztikában

“…Felmerül a reverse logisztika kérdése is, hiszen a vásárlók egy része tudatosan többet rendel egy termékből, hogy később a felesleges terméket visszaküldje a kereskedőnek(Siegfried, et al, 2022). Azonban ez extra költséggel bír és komplexebbé teszi a logisztikai folyamatokat(Gyenge , Mészáros, & Péterfi, 2022). A pánikvásárlások eltünésével egyidejűleg létrejött egy olyan vásárlói réteg, amely már elvárja a fenntarthatóság megjelenését a vásárlásuk során és ez a magatartásukat befolyásolja(Ignat & Chankov, 2020).…”