Procedural Fairness, Organizational Commitment, Dan Organizational Citizenship Behavior

Abstract

This study aims to examine the effect of procedural fairness on organizational citizenship behavior mediated by organizational commitment, thus consisting of one exogenous variable, one endogenous variable, and one mediating variable. Categorized as quantitative explanatory research, this study utilized purposive random sampling as a sampling technique. One hundred and ten respondents were asked to complete the questionnaire as primary survey data. The structural equation model is applied to analyze the data. Results show that procedural fairness insignificantly positively affects organizational citizenship behavior, procedural justice significantly positively affects organizational commitment, and organizational commitment significantly positively affects organizational citizenship behavior; therefore, organizational commitment fully mediates the effect of procedural fairness on organizational citizenship behavior. These findings imply that the higher the procedural fairness, the higher the organizational responsibility, and the higher the organizational commitment, the higher the organizational citizenship behavior. Future research should extend the model into more specific dimensions of organizational commitment and fairness because each dimension has a different effect on organizational citizenship behaviors.