“…Some scholars have argued that government officials should understand that sometimes citizens just want their perceptions heard (see Kweit & Kweit, 2007;King & Stivers, 1998), and citizens should understand that government officials want to control the power and process (Mohammadi, et al, 2017). Other scholars have argued that if both citizens and government officials work together in a process-oriented approach, such collaboration may result in an increased level of trust, additional support for policy objectives, and increased communication between citizens and government officials (Abdel-Monem, Herian, Hoppe, Pytlikzillig, and Tomkins, 2016). Ultimately, citizens and government officials' perceptions can have long-term impacts on public policy outcomes (Goss 1999;Lowndes et al, 2001;Mohammadi, et al, 2017;Wilfred et al, 1973).…”