Perceived Ease of Use and Trust Towards Intention to Use Online Banking in Malaysia

Ali, Siti Rapidah Omar; Marzuki, Wan Nur Khadijah Wan; Said, Nur Shafini Mohd; Manaf, Suhaily Maizan Abdul; Adenan, Nur Dalila

doi:10.24191/ji.v15i1.273

Cited by 3 publications

(1 citation statement)

References 11 publications

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“…The data collected was done by some of test (F test and T test) result shows that the data of variable Trust (X3) is accepted. The result from previous researchers Ali et al (2020) have the result that Trust have significant relationship with the intention to use internet banking. By giving clear information about how to use the product, how safe Dana as a mobile payment (the security and legality) and what the product really does will improve trust of customers or potential customers to the product in this case, the customer's trust in Dana apps.…”

Section: Trust and Intention To Usementioning

confidence: 90%

The Effect of Perceived Usefulness, Perceived Ease of Use and Trust on Intention to Use Dana as a Mobile Payment

Mogot,

Saerang,

Pandowo

2023

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The development of technology causes rapid changes in the economic world. This includes fintech, where a combination between smartphones, applications, and the internet can be a digital mobile payment tool. This study aims to analyze the perceived usefulness, perceived ease of use and trust can influence the customer's intention to use Dana as their mobile payment. This study uses quantitative method. Questionnaire is used to collect the data. This research derived and examined the model through multiple linear regression model in a sample of 100 respondents who have made transaction using Dana in the last six months in Manado. Findings of this research show that perceived usefulness, perceived ease of use and trust simultaneously influence customer's intention to use Dana as their mobile payment. Recommendations for this research are Dana remains consistent and develops the application system, made interesting for its appearance, and can add 24-hour customer service live chat features so that users feel easy, helpful, and have more trust when making transactions using Dana. Keyword: perceived usefulness, perceived ease of use, trust, intention to use

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Section: Trust and Intention To Usementioning

confidence: 90%

The Effect of Perceived Usefulness, Perceived Ease of Use and Trust on Intention to Use Dana as a Mobile Payment

Mogot,

Saerang,

Pandowo

2023

View full text Add to dashboard Cite

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Investigating Customer Adoption to Digital banking Platforms in The Post-Covid-19 Pandemic in Sri Lanka

Jayakoy,

Perera,

Perera

et al. 2023

SSRN Journal

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Factors Affecting the Intention to Use Financial Technology among Vietnamese Youth: Research in the Time of COVID-19 and Beyond

et al. 2022

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This study focuses on understanding the factors that affect the intention of using financial technology among young Vietnamese in the context of the COVID-19 pandemic. Fintech studies are abundant in developed countries and mainly focus on consumers’ conditions, awareness, habits, and capital. These are expected to differ significantly from the situation in developing countries. We have reviewed factors that can affect the user’s intention, including the Perceived Benefit (PB), Perceived Risk (PR), Belief (B), and Social Influence (SI), and rely on the Technology Acceptance Model (TAM) and the Theory of Reasoned Action (TRA) model in this research. The survey sample comprises 161 Z-generation consumers with strong flexibility and knowledge about the use of Fintech. We use the PLS-SEM (partial least squares structural equation modeling) analysis method with the SmartPLS software (SmartPLS GmbH, Oststeinbek, Germany) to evaluate the research model. We find that the Perceived Benefit (PB) has the most significant impact on the intention to use Fintech, followed by Belief (B). However, in general, the factors are not significant, perhaps due to many reasons that are intrinsic in Vietnam. Based on this result, service providers, policymakers, and researchers can calibrate the development and research for the following stages. We offer findings different from the previous research, thus especially extending the literature on young people.

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Perceived Ease of Use and Trust Towards Intention to Use Online Banking in Malaysia

Cited by 3 publications

References 11 publications

The Effect of Perceived Usefulness, Perceived Ease of Use and Trust on Intention to Use Dana as a Mobile Payment

The Effect of Perceived Usefulness, Perceived Ease of Use and Trust on Intention to Use Dana as a Mobile Payment

Investigating Customer Adoption to Digital banking Platforms in The Post-Covid-19 Pandemic in Sri Lanka

Factors Affecting the Intention to Use Financial Technology among Vietnamese Youth: Research in the Time of COVID-19 and Beyond

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