The issue of sexual harassment has certainly become more prominent in the last decade. As the increasing number of cases reported, many countries have taken statutory action to recognize it as an insultive conduct and at the same time to punish and prevent it. In the hotel industry particularly, sexual harassment has frequently reported as a key problem. Working in the hospitality industry often involves an employee with a number of different people in the course of delivering service. Thus, this study aims to investigate the relationship between aweraness of sexual harrasment in relation to the employment in hospitality industry in Terengganu. A total of 260 respondents were selected from the employees in various hotels and resorts in Terengganu. Three predictors, offensive behavior, sexual coercion, risk on human factor, were found to have medium to strong correlation with the dependent variables namely employment. The regression analysis also shows that offensive behavior, sexual coercion, risks on human factor are positively and significantly related to employment. The researcher suggests that human resource managers in the hotels and resorts should formulate, in consultation with Malaysian law and labour relations experts, in order to improve sexual harassment policies.
Motivation is considered as a predictor of job performance. In other words
The restaurant industry is highly competitive and the entrepreneur must pay attention to customers’purchase intentions in order to have chances to stand out from the competitors. It is a crucial aspectfor every entrepreneur to look deep into. Getting customers’ intention is like a war in marketing arenato all business to maintain the restaurants survival. Choosing a restaurant comes almostautomatically when one feels hungry and it does not need much information. There are characteristicsbehind every purchase decision that can come from extrinsic, intrinsic, and consumer attitude. Eachof these factors includes dimensions that can be utilised in business strategy. Entrepreneurs can usethese factors so delicate, so that customers might not even recognise it. Customers might think thatthey have always purchased the same brand or product but they do not realise that the affectingfactors behind this decision can come from perceived quality, store image, and trust. This studyfocuses and contributes the knowledge about role of perceived quality, store image and trust thataffect customers’ purchase intentions. The purpose of this study is to investigate the relationshipbetween perceived quality, store image and trust towards customers’ purchase intentions. The studydescribes that the relation between independent variable have significant relationship with customers’purchase intentions. This is quantitative study with a sample size of 210 respondents. Researcherdistributed 210 questionnaires to be used for data analysis. The results of this study show thatperceived quality, store image and trust have significant relationship with customers’ purchaseintentions. Further research is required to cover other factors that can also affect the customers’purchase intentions and at the same time close the current gaps in our understanding of customers’purchase intentions as a whole.
Service failure and service recovery of a firm can greatly influence on customer satisfaction as well as the relationship quality with the firm, regardless of other firm’s efforts to establish the strong relationships with its customers in the long run. Airline companies particularly struggled with numerous obstacles regarding their continuity to survive. One of the problems is they are accountable to service failures which is unavoidable to evade. This research aims to recognize the relationship of service failure and service recovery with AirAsia passenger satisfaction. The data was gathered from 361 domestic passengers departing from Sultan Ismail Petra Airport, Kelantan. The convenience sampling has been employed as the sampling approach for this study. The findings indicated that the service failure has negative significant relationship with passenger satisfaction while the service recovery has positively influenced passenger satisfaction. The implications of this study are the management team and staff should plan effective recovery instruments to correct the failures such as well-planned corrective actions, effective apologies, willing to be responsible for failure occurred and other actions. The frontline employees should be aware of the customers’ emotions when the service failure happens, and the excellent recovery effort can thus prevent negative emotion of customers.
Lately, issues of incidents in workplace are increasing and this situation obviously brings bad impact to the management and also the workers in manufacturing industries. This quantitative study identifed the factors that influence the workplace safety among the workers. The researcher has selected workers from production department as the population for this study. To complete this study, the researcher has developed a set of questionnaire as the research instrument for collecting the data. The questionnaire consisted of two parts; Part A and Part B. Part A is the demographic factors while part B is the variables involve in this research. The variables were employee involvement, management commitment, workplace environment and workplace safety. The target population was 534 who are workers from production department only. The sampling method was a stratified random sampling based on the table of Krejcie and Morgan and the sample size was 217. The findings were assessed by using the Statistical Package for the Social Sciences (SPSS) version 23. SPSS then were analyzed the instrument throughout reliability analysis and correlation analysis. The study revealed that three independent variables contributed in influencing the workplace safety among the workers at Malaysian manufacturing sector. In addition, this study provides the management and workers with a few suggestions and opinions to reduce or eliminate the rate of workplace incidents.
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