Peranan Relational Benefits Dalam Peningkatan Kepuasan Dan Loyalitas Pelanggan Mebel Lamongan

Yaskun, Mohammad

doi:10.21107/jsmb.v4i2.3965

Cited by 2 publications

(1 citation statement)

References 3 publications

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“…Hasil penelitian ini mendukung hasil penelitian yang dilakukan oleh (Yaskun, 2017;Semadi,et al, 2103;Vita, 2013;Prayoga et al, 2105;Fadel, 2013;Nadiyah, 2013), Confidence Benefits Terhadap kepuasan nasabah…”

Section: Uji Normalitasunclassified

Pengaruh Relational Benefits Terhadap Kepuasan dan Loyalitas Nasabah

Rohmah

Arieba

2019

JSB

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English The purpose of this study was to determine the extent of the effect of relational benefitson satisfaction and loyalty on customers of the sharia Mandiri bank in Pasuruan City. The population of this study is the customers of the Mandiri Syari'ah bank.The sampling technique waspurposive sampling. The sample used was 100 customers of the Mandiri Syari'ah Bank. The analysis method used is path analysis. The results showed that the social benefits had a positive and significant effect on satisfaction. Social Benefits have a positive and significant effect on loyalty. Variable confidence benefits have a positive and significant effect on satisfaction. confidence benefits have a positive and significant effect on loyalty. The convenience benefits variable does not have significant effect on satisfaction. convenience benefits has a positive and significant effect on loyalty. Satisfaction variables have a positive and significant effect on loyalty. Keywords: Social Benefits, Cofidence Benefits, Convenience Benefits, SatisfAction and Loyalty Indonesia Tujuan penelitian ini adalah untuk mengetahui sejauh mana pengaruh relational benefits terhadap kepuasan dan loyalitas pada nasabah bank syari’ah Mandiri Kota Pasuruan. Populasi dari penelitian ini adalah nasabah Bank Syari’ah Mandiri Kota Pasuruan. Teknik pengambilan sampel dengan purposive sampling. Sampel yang digunakan adalah 100 nasabah bank syari’ah Mandiri Kota Pasuruan. Metode analisis yang digunakan adalah analisis jalur (Path Analysis). Hasil penelitian menunjukkan bahwa variabel social benefits berpengaruh positif dan signifikan terhadap kepuasan nasabah. Variabel social benefits berpengaruh positif dan signifikan terhadap loyalitas, variabel confidence benefits berpengaruh positif dan signifikan terhadap kepuasan nasabah, variabel confidence benefits berpengaruh positif dan signifikan terhadap Loyalitas nasabah, variabel convenience benefits tidak berpengaruh positif dan signifikan terhadap kepuasan nasabah. Variabel convenience benefits berpengaruh positif dan signifikan terhadap loyalitas. Variabel kepuasan berpengaruh positif dan signifikan terhadap Loyalitas nasabah. Keywords: Manfaat Sosial, Manfaat Kepercayaan, Manfaat Kenyamanan, Kepuasan dan Loyalitas.

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Section: Uji Normalitasunclassified

Pengaruh Relational Benefits Terhadap Kepuasan dan Loyalitas Nasabah

Rohmah

Arieba

2019

JSB

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The impacts of policy implementation of cantrang prohibition for fishing activities in Paciran Sub-district, Lamongan Regency, East Java, Indonesia

Syamsuddin¹,

Fauzi

Fahrudin

et al. 2020

IOP Conf. Ser.: Earth Environ. Sci.

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Prohibition of Cantrang regulated by the Ministerial Decree of Maritime and Fisheries Affairs No. 2 year 2015 which was further amended to the decree No. 71 year 2016 have brought for some unexpected consequences on fishing activities and their related sectors in Lamongan, East Java. This research is particularly aimed at analyzing for both economic and social impacts of this policy in fishing activities in Paciran Sub-District, Lamongan Regency, East Java, Indonesia. The study was conducted from March to April 2019 in three different fishing villages. Data and information were collected using a deep interview technique. The gathered data were analyzed qualitatively. The results of this research exhibit that this policy of restricting the use of Cantrang has appeared to influence negatively the fishing activities for both fishermen and downstream sectors of fishing industries. Some aspects have been identified as the direct impacts of the policy such as reduced catch, lowering incomes of fishermen and regarding actors, fish shortage triggering high prices but not delivering better welfare for fishermen and other actors, and switching livelihoods for those who could not afford the condition. This research concludes that this policy has directly affected the economies of fishermen in the local level.

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Peranan Relational Benefits Dalam Peningkatan Kepuasan Dan Loyalitas Pelanggan Mebel Lamongan

Cited by 2 publications

References 3 publications

Pengaruh Relational Benefits Terhadap Kepuasan dan Loyalitas Nasabah

Pengaruh Relational Benefits Terhadap Kepuasan dan Loyalitas Nasabah

The impacts of policy implementation of cantrang prohibition for fishing activities in Paciran Sub-district, Lamongan Regency, East Java, Indonesia

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