Peran Entrepreneurial Orientation Terhadap Kinerja Perusahaan Melalui Total Quality Management (Studi Di Perusahaan Mebel Pt Kayan Jaya Tanjung)

Abstract

The application of the concept of Total Quality Management (TQM) is expected to be able to assist companies in responding to consumer needs in the future. This research aims to see the mediating effect of Total Quality Management on Entrepreneurial Orientation with Firm Performance. To support this theory, this study takes data from the furniture company PT Kayan Jaya Tanjung, Surabaya. This study was analyzed using the partial least square method by using 78 workers at PT Kayan Jaya Tanjung with a minimum level of manager. Respondents were drawn based on two branch factories, namely PT Kayan Jaya Tanjung I and PT Kayan Jaya Tanjung II. The results of this study indicate that the company can gather its human resources (TQM) to formulate a proactive strategy to anticipate future customer demand (EO) so that companies can maintain the quality of their products (firm performance). This study shows that applying the concept of TQM with a good entrepreneurial orientation will form a sustainable strategy to achieve a competitive advantage for company performance.

The Effect of Entrepreneurial Orientation on Performance Mediated by Innovation and Network Capability

“…Performance also reflects the success of individuals in completing their tasks or jobs. Entrepreneurial orientation, both at the individual and organizational levels, refers to the ability to adopt processes, practices, and decision-making based on entrepreneurial spirit (Sutrisno et al, 2021). An understanding of entrepreneurship in the context of MSMEs can effectively improve the performance of MSMEs.The results of this study indicate that indicators (Innovativeness, Proactiveness, Risk Taking, Competitive Aggressiveness, and Autonomy) are unable to influence or interact well with company performance.…”

“…Performance is also said to be a person's success in carrying out a job, how a person can complete his work. Entrepreneurial orientation is the orientation of individuals or organizations as business actors to adopt entrepreneurial processes, entrepreneurial practices, and entrepreneurialbased decision making (Sutrisno et al, 2021). The existence of knowledge about entrepreneurship for MSMEs will be able to improve the performance of MSMEs more effectively.…”

“…Entrepreneurial orientation can affect performance, based on research conducted by Fauziah et al (2022) shows a positive influence between entrepreneurial orientation on performance. However, in research conducted by Sutrisno et al, (2021) it was found that Entrepreneurial orientation has no effect on performance. This is the basis for researchers to conduct this research further.…”

“…Fauziah et al (2022) states that Entrepreneurial orientation is a specific entrepreneurial aspect of the style, method, and practice of decision making through creative thinking and innovative action to create opportunities. Sutrisno et al (2021) reveal that entrepreneurial orientation is an entrepreneurial process and refers to processes, practices, decision-making styles, and behaviors that lead to entering the market with new products or with existing products. Entrepreneurial orientation can affect performance, based on research conducted by Fauziah et al (2022) shows a positive influence between entrepreneurial orientation on performance.…”

The Role of Soft Total Quality Management Towards Operational Performance at PT SIER

“…One of the tools that can be used to achieve this is Total Quality Management (TQM). TQM is a holistic approach method and a management philosophy to look for company improvement systems to produce products or services that can meet customer expectations (Sutrisno et al 2021). TQM can help companies to make continuous quality improvements that adapt to customer wants and needs which in the end can also increase the company's competitiveness and profits (Lestari & Sutrisna, 2021).…”