Pengaruh Kualitas Pelayanan Dan Lokasi Terhadap Kepuasan Pasien Puskesmas Langsa Lama

Meutia, Rahmi; Andiny, Puti

doi:10.24114/niaga.v8i2.14261

Cited by 3 publications

(3 citation statements)

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“…The independent variable is denoted by the letter "X". There are six independent variables in this study, namely product quality (X1) (Razak et al, 2019), service quality (X2) (Meutia & Andiny, 2019), price (X3) (Sugeng et al, 2018), promotion (X4) (Yulianto, 2020), location (X5) (Meutia & Andiny, 2019) and halal label (X6). While the dependent variable is a variable that is effectd by the independent variable.…”

Section: Research Variablementioning

confidence: 99%

Analysis of Factors Affecting Consumer Satisfaction Using SEM (Structural Equation Modeling) Method

Djunaidi

Gunari²

2022

Jurnal Optimasi Sistem Industri

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The era of globalization in Indonesia in the business sector has experienced very rapid development. This is because the number of consumptive age or millennial generation in Indonesia is increasing every year. This very rapid business development provides an opportunity to set up independent businesses for entrepreneurs. One of the many independent businesses established is a coffee shop. One of the independent businesses engaged in the coffee shop is Ueno Coffee. The rapid development of the coffee shop business has resulted in increasingly fierce competition between competitors so that coffee shop entrepreneurs make it a threat and a challenge. With these threats and challenges, Ueno Coffee wants to conduct a customer satisfaction analysis that can be used to evaluate customer satisfaction so that it can be used for business development that is better, superior and able to compete with competitors. This study using the SEM-PLS method is expected to be able to assist business owners in analyzing the factors that effect consumer satisfaction. This study applies a simple random sampling technique with a sample of 100 people. The results of the analysis show that the variables of product quality, service quality, price, promotion, location and halal label have a positive value and have a significant effect on Ueno Coffee's consumer satisfaction.

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Section: Research Variablementioning

confidence: 99%

Analysis of Factors Affecting Consumer Satisfaction Using SEM (Structural Equation Modeling) Method

Djunaidi

Gunari²

2022

Jurnal Optimasi Sistem Industri

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“…According to (Meutia & Andiny, 2019) the location can be measured by determining the indicators: a) Access is easy to reach the location or destination and easy to reach for customers using vehicles. b) Location of the parking lot 2.3.…”

Section: Locationmentioning

confidence: 99%

Analysis of Product Quality, Locations and Services of Culinary SMEs In Restaurants Toward Customer Loyalty: A Study of Customer Satisfaction In Pandemic Times

Hasibuan

Sarkum

Rafika

2022

Quant. Econ. Manag. Stud.

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This study aims to analyze the quality of products, locations and services of SMEs _ partially and partially on customer loyalty in Labuhanbatu during the pandemic. The research methodology used is quantitative, with a population of 8,130, a sample of 381 respondents, with a probability sampling technique using simple random sampling. The data collection technique used SPSS varsi 20. The instrument test used validity and reliability tests. The pandemic has had an impact on various aspects of society, especially SMEs. There are impacts that arise during the pandemic such as aspects of sales, aspects of business profits, aspects of capital and aspects of the ability of all culinary business actors to experience these problems due to the pandemic period. Culinary businesses apply online sales strategies, although not all of them. The community buying electricity during the pandemic caused a lot of loss of income so that people buying electricity were reduced due to the pandemic period, the situation of the community when they made purchases using the online method and were active at home. Interview results show that there is a pandemic for SMEs. Where is the impact of culinary businesses such as uas players who experience a decrease in the level of people's purchasing power because they reduce their activities outside the home community. There is an attempt by actors to increase their business opinion in the midst of the Century pandemic by learning about technology, providing good service and maintaining the quality of the products to be sold to consumers. The results of this study conclude that partially and simultaneously there is a significant and positive effect between product quality, location, service on customer satisfaction and loyalty and there is a significant and positive influence between satisfaction and customer loyalty.

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“…Empati (empathy) merupakan perhatian tulus dan bersifat pribadi dan di berikan kepada pasien dengan memahami masalah dan keinginan pasien, bertindak demi kepentingan pasien, memberikan perhatian personal kepada para pasien, serta memiliki waktu pengoperasian yang nyaman (14) (26). empati juga merupakan kemampuan suatu pihak untuk memeberikan perhaian secara individu kepada pasien seperi mengenal pasien dengan baik, mengingat masalah (penyaki/keluhan ) sebelumnya, dan kesabaran (25).…”

Section: Pengaruh Persepsi Mutu Pelayanan Empati (Empaty) Terhadap Ke...unclassified

Pengaruh Persepsi Mutu Pelayanan Terhadap Tingkat Kepuasan Pasien di Puskesmas Sungai Tutung Tahun 2022

Putri

Guspianto

Hubaybah

2022

JKMJ

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Pelayanan puskesmas yang berkualitas akan menciptakan kepuasan pasien yang mempenagaruhi pengambilan keputusan untuk loyalitas yaitu memanfaakan kembali/merekomenasikan pelayanan kepada orang lain di sekitarnya. Kegagalan dalam memahami pentingnya kualitas layanan dan kepuasan pasien akan mengundang kesempatan untuk kehilangan pasien, kepuasan pasien sendiri dipengaruhi oleh persepsi pasien tentang kualitas atau mutu jasa pelayanan. Tujuan penilitian untuk mengetahui pengaruh persepsi mutu pelayanan terhadap tingkat kepuasan pasien di puskesmas sungai tutung tahun 2022. Jenis penelitian ini adalah penelitian kuantitatif dengan menggunakan rancangan survey cross sectional, dengan sampel sebanyak 93 responden menggunakan teknik accidental sampling dengan populasinya yaitu seluruh pasien yang berkunjung di Puskesmas Sungai Tutung pada tahun 2022. Gambaran karakersisik responden terbanyak berdasarkan umur adalah pada rentang 26-45 tahun 46,2%, Jenis kelamin responden terbanyak adalah perempuan 62,4%, pekerjaan responden terbanyak yaitu ibu rumah tangga 52,7%, dan pendidikan terakhir terbanyak SLTP/sederajat 46,2%. hasil penelitian menggunakan uji korelasi spearman menunjukan bahwa ada pengaruh bukti fisik p = 0,003 korelasi (r) 0,306, kehandalan p =0,000 korelasi (r ) 0,530, daya tanggap p= 0,000 (r ) 0,531, jaminan p= 0,000 korelasi ( r) 0,542, dan empati p= 0,000 korelasi (r) 0,519 dengan kepuasan pasien. Kesimpulan: semua variabel memiliki pangaruh terhadap kepuasan pasien dengan derajat hubungan korelasi lemah untuk variabel bukti fisik dan derajat hubungan korelasi sedang untuk variabel kehandalan, daya tanggap,jaminan,serta empati.

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Pengaruh Kualitas Pelayanan Dan Lokasi Terhadap Kepuasan Pasien Puskesmas Langsa Lama

Cited by 3 publications

References 0 publications

Analysis of Factors Affecting Consumer Satisfaction Using SEM (Structural Equation Modeling) Method

Analysis of Factors Affecting Consumer Satisfaction Using SEM (Structural Equation Modeling) Method

Analysis of Product Quality, Locations and Services of Culinary SMEs In Restaurants Toward Customer Loyalty: A Study of Customer Satisfaction In Pandemic Times

Pengaruh Persepsi Mutu Pelayanan Terhadap Tingkat Kepuasan Pasien di Puskesmas Sungai Tutung Tahun 2022

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