Patients’ Satisfaction and Associated Factors with Nursing Care Services in Selected Hospitals, Northwest Ethiopia

Negash, Azanu Kibret

doi:10.11648/j.ajns.20140303.12

Cited by 21 publications

(28 citation statements)

References 17 publications

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“…Similar study from Iran [13] reported that 82.8% of the study participants were satisfied and, which is a little bit lower than this figure in the current study. On the other hand, the report (67.1%) from Gondar (Ethiopia) [16] was much lower. The probable reason may be the nature of the clients (the level of satisfaction by the patients themselves and their relatives could be vary), differences in the level of facilities and also time.…”

Section: Discussionmentioning

confidence: 95%

Assessment of client satisfaction on emergency department services in Hawassa University Referral Hospital, Hawassa, Southern Ethiopia

Worku

Loha

2017

BMC Emerg Med

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BackgroundSatisfaction refers to a state of pleasure or contentment with an action, event or service, especially one that was previously desired. Regarding to client, satisfaction is the level of happiness that clients experience having used a service. It therefore reflects the gap between the expected service and the experience of the service, from the client’s point of view. Information was unavailable regarding the level of satisfaction of patients towards emergency health care servicesat Hawassa University Referral Hospital thatserve a huge catchment area; and this study addressed this gap.MethodCross-sectional study was conducted from March 13 to May 15/2014. Systematic sampling method was used to enroll study participants. The data was collected by trained data collectors using pre-structured questionnaire.ResultsA total 407 clients were enrolled under this study with respondent rate of 96.9%. Nearly two third of study participants were male, 270 (66.3%). 86.7% of study participants were satisfied by services provided in Emergency Out Patient Department (OPD). The percentage of study satisfaction with physical examination by Doctor, nursing, laboratory and pharmacy services were 95.6%, 89.9%, 84.7% and 67.6%, respectively. Only 31.9% were satisfied with availability of drugs in the pharmacy. Regarding to staff courtesy, 91.7% of study participants were satisfied by the manner shown by the staffs working in Emergency OPD. The vast majority of the participants (97%) were satisfied with the courtesy of Medical laboratory personnel and the least satisfaction (79.4%) was recorded for security guards.ConclusionThis study showed low level of patient satisfaction in pharmacy services specifically due to unavailability of drugs due to lack of sustained supply of drugs.Electronic supplementary materialThe online version of this article (doi:10.1186/s12873-017-0132-7) contains supplementary material, which is available to authorized users.

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Section: Discussionmentioning

confidence: 95%

Assessment of client satisfaction on emergency department services in Hawassa University Referral Hospital, Hawassa, Southern Ethiopia

Worku

Loha

2017

BMC Emerg Med

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“…The patient's mo-nitoring during the post-surgery period can provide a feeling well cared of. In this way, it is verified that the vigilance permits to identify factors that may lead to alterations in the health state of the patient and complications on post-surgery (12)(13) .…”

Section: Discussionmentioning

confidence: 88%

“…For the surgical patient, inform and guide him to surgical prepare procedures, evaluate the patient's evolution conditions on post-surgery, clarify doubts and provide individualized assistance can contribute to anxiety decrease of the patient and for the strengthen of bonds between nursing team and patient (6) . Studies that investigate the relation between patient expectation and nursing care, demonstrated that most of the patients that evaluated nursing care as bad, reported communication failure and lack of adequate information about health, disease and treatment conditions as the main cause of dissatisfaction (4,(11)(12) .…”

Section: Discussionmentioning

confidence: 99%

“…The items that most patients were completely satisfied were those related to the nursing team's disposition and attention, to the educational role, communication, to the individual treatment of the patient, acknowledgement and attendance of their necessities and respect to their privacy and freedom during hospitalization (9) . International studies conducted with patients from various cultures about their expectations regarding nursing care during hospitalization period, pointed that the aspects more cited and that interfered negatively on the perception of nursing care quality are low abilities of effective communication, less respect to privacy and freedom, discontinuity care, indifferent attitude and lack of empathy (12,(15)(16) .…”

Section: Discussionmentioning

confidence: 99%

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Patient’s satisfaction with nursing care on the post-surgery of radical prostatectomy

et al. 2018

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Objetivo: avaliar a satisfação do paciente e suas experiências vivenciadas com o cuidado de enfermagem no pós-operatório de prostatectomia radical aberta. Métodos: estudo transversal, realizado com 60 pacientes. Foram utilizados ficha de caracterização pessoal e clínica dos sujeitos e a versão brasileira do instrumento Newcastle Satisfaction with Nursing Scales. Realizada análise descritiva dos dados e de correlação das características dos pacientes com escores de satisfação e experiência do paciente. Resultados: a satisfação dos pacientes e a vivência de experiências positivas com os cuidados de enfermagem no período pós-operatório foram relacionados principalmente ao papel educacional da equipe de enfermagem, habilidade de comunicação e respeito a privacidade. Pacientes que com hospitalização prévia em outra instituição apresentaram nível de satisfação maior comparado aos que não tiveram hospitalização anterior. Conclusão: pacientes submetidos à prostatectomia radical aberta vivenciaram experiências positivas e demostraram alto nível de satisfação com o cuidado de enfermagem. Descritores: Satisfação do Paciente; Cuidados de Enfermagem; Prostatectomia. Objective: to evaluate the satisfaction of patient and his experiences with nursing care in the post-surgery of open radical prostatectomy. Methods: cross sectional study carried out with 60 patients. It was used a form with personal and clinical characterization of subjects and the Brazilian version of instrument Newcastle Satisfaction with Nursing Scales. It was used descriptive analysis of data and of correlation of the patient's characteristics with satisfaction scores and patient experience. Results: the patients' satisfaction and experience of positives experiences with nursing care in the post-surgery period was related mainly to educational role of the nursing team, communication skill and respect to privacy. Patients with previous hospitalization in other institution showed higher satisfaction level compared with those that not have previous hospitalization. Conclusion: patients submitted to open radical prostatectomy had positives experiences and demonstrated higher level of satisfaction with nursing care.

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“…Overall perception of satisfaction with care is often dependent on patient's freedom and privacy during hospitalization and nursing care [35]. The interdisciplinary approach of the team (doctor, nurse, pharmacist) to treat pain together, along with effective communication, and a sense of security [36] are a fundamental part of ensuring patient care excellence, which is strongly correlated with improved patient health and care satisfaction [37].…”

Section: Implications For Nursing Practicementioning

confidence: 99%

Sentence Structure Analysis in Patients with Ischemic Stroke

Hinkle

Martinez

2018

PNIN

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Introduction. Satisfaction of patients with nursing care is an important, subjective indicator of the quality of relational care, conditioned by the level of care provided and individual patient perception of care. The project adopted a compensation model for the satisfaction of patients with care. Aim. The aim of the work is to present what dimension of satisfaction from nursing is dominant among patients with lumbar spine pain syndrome and to determine whether their assessment depends on the severity of functional consequences of pain. Material and Methods. The research was performed using the diagnostic survey method and the survey technique. The research tools allowing for the collection of information were: Newcastle Satisfaction with Nursing Scale -NSNS and Visual Analog Scale by Barbara Headley. In addition, an original questionnaire was developed by the authors, taking into account medical and socio-demographic variables. The research was carried out from January to October 2017 among 205 patients of two neurosurgical clinics. The selection of patients for the research was purposeful. The project received a positive opinion of the Bioethics Committee at the Medical University in Lublin. Statistical analysis was performed using, among others, multivariate analysis of MANOVA variance in a mixed scheme. Results. In the assessment of patients with lumbar spine pain syndrome, the dominant dimension of satisfaction with nursing is the positive experience from the nursing care received at the ward (M = 5.66, SD = 0.56), and satisfaction with the care received is at a statistically significantly lower level (M = 3.05, SD = 0.48). The overall satisfaction with nursing is highest in patients displaying low (M = 4.40, SD = 0.49) and high (M = 4.43, SD = 0.53) functional consequences of pain. Conclusions. The results of the research compiled in the context of the compensatory satisfaction model indicate that patients formulating an opinion in terms of satisfaction with nursing are based on an objective assessment, i.e.: experienced care events. (JNNN 2019;8(1):4-10) Key Words: satisfaction with nursing care, functional consequences of pain, patients, neurosurgery StreszczenieWstęp. Satysfakcja pacjentów z opieki pielęgniarskiej to istotny, subiektywny wskaźnik jakości opieki o charakterze relacyjnym, uwarunkowany poziomem świadczonej opieki oraz indywidualną jej percepcją przez pacjentów. W projekcie przyjęto model kompensacyjny satysfakcji pacjentów z opieki.

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Patients’ Satisfaction and Associated Factors with Nursing Care Services in Selected Hospitals, Northwest Ethiopia

Cited by 21 publications

References 17 publications

Assessment of client satisfaction on emergency department services in Hawassa University Referral Hospital, Hawassa, Southern Ethiopia

Assessment of client satisfaction on emergency department services in Hawassa University Referral Hospital, Hawassa, Southern Ethiopia

Patient’s satisfaction with nursing care on the post-surgery of radical prostatectomy

Sentence Structure Analysis in Patients with Ischemic Stroke

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