Patients' aggressive behaviours towards nurses: development and psychometric properties of the hospital aggressive behaviour scale‐ users

Abstract

The results indicate that, in nursing personnel, higher exposure to user violence leads to lower job satisfaction, more emotional exhaustion and more cynicism, and to a lower level of psychological well-being. The instrument developed in this study may be very useful in the sphere of assessment and prevention of psychosocial risks for the early detection of the problem of user violence in its two facets.

Impact of workplace violence against nurses’ thriving at work, job satisfaction and turnover intention: A cross‐sectional study

“…Nurses, in close contact with the patients, are commonly overloaded with work (Liu, Wang, Wong, & Wang, ). Moreover, when WPV occurs, they are vulnerable, nervous (Nolan, Dallender, Soares, Thomsen, & Arnetz, ), anxious (Waschgler, Ruiz‐Hernández, Llor‐Esteban, & García‐Izquierdo, ), fearful (Cutcliffe, ) and full of negative emotions. Those adverse emotions smoulder and eventually undermine the nursing workplace.…”

Violence, Burnout and Minor Psychiatric Disorders in Hospital Work

“…Corroborating these data, a study of nurses from 11 public hospitals in Spain found that increased exposure to violence at work is associated with greater emotional exhaustion and depersonalization, and a lower level of psychological well-being (27) . Another Spanish study confirms the association of violence with the dimensions of emotional exhaustion and depersonalization (23) .…”

Unreported workplace violence in nursing

“…However, the greatest negative effects of WPV are felt by the victim. It affects the victim's health, satisfaction with work and life, confidence, and causes emotional exhaustion and burnout (Budin et al 2013;Waschgler et al 2013). Victims feel depression, anxiety and work-related stress (Aytaç & Dursun 2012;Rodwell & Demir 2012).…”