Patient satisfaction with the quality of dental treatment provided by interns

Lee, Kun-Tsung; Chen, Chun‐Ming; Huang, Shun‐Te; Wu, Yimin; Lee, Huey-Er; Hsu, Kun-Jung; Chen, Han-Sheng; Wu, Ju‐Hui

doi:10.1016/j.jds.2012.05.015

Cited by 18 publications

(26 citation statements)

References 9 publications

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“…Most patients were in agreement with the fact that dentist had explained the procedure before starting treatment. The result differed from the study conducted by Lee, et al 13 in which interns were less capable of explaining the complete treatment plan in detail. Another study conducted by Patel found that the reason for dissatisfaction was communication related to explanation of treatment given by dentist.…”

Section: Discussioncontrasting

confidence: 92%

“…3 The mean score of patient satisfaction in single individuals was significantly lower than that in married patients (p<0.05). This was in accordance with the study conducted by Lee, et al 13 This point was noteworthy because it indicated that marital status of the patients must be considered during treatment: unmarried patients exhibited higher expectations.…”

Section: Discussionsupporting

confidence: 91%

“…This highlighted that the training to the dental students should be stressed on clinical skills and holistic care. 13 The results from the current study indicated that the majority of patients were satisfied with oral health care provided by University of Dental Medicine, Yangon. However, long waiting time demanded top priority to enhance the service quality and need to be managed.…”

Section: Discussionmentioning

confidence: 61%

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Patient Satisfaction with Oral Health Care Services Provided by University of Dental Medicine, Yangon

2019

myanmarhsrj

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Quality of Oral Health Care (OHC) services has received increasing attention in recent years. Little is known about patient satisfaction in quality of it in Myanmar context. Its success can be generally assessed by the level of patient satisfaction in the variety of clinical setting, for instance, private clinics as well as in teaching dental university. This study aimed to determine the level satisfaction of patients after visiting the University of Dental Medicine, Yangon (UDMY). A total of 207 patients visiting five clinical departments of UDMY were investigated from October to December, 2017. A questionnaire covering to assess the demographic data, patient-dentist interaction, technical competency, administrative efficiency and clinic set up environment was used for face- to- face interview. The data were analyzed by descriptive methods followed by inferential method. Out of 207 patients, 41.5% were male and 58.5% were female. The overall patient satisfaction score was 76.3% which showed high level of satisfaction on oral health care services provided by UDMY. The least satisfied item was prolonged waiting time to have an appointment in administrative domain while the most satisfied item was that dentist had been friendly in patient-dentist interaction domain. Over 40 year old group patients were more satisfied with oral health care services (p=0.013). Married patients had higher satisfaction with patient-dentist interaction (p=0.014). This study showed a positive response to the care of patients at the UDMY. Further researches as well as periodic review studies have to be carried out for improvement and utilization of oral health care services in Myanmar.

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Section: Discussioncontrasting

confidence: 92%

Section: Discussionsupporting

confidence: 91%

Section: Discussionmentioning

confidence: 61%

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Patient Satisfaction with Oral Health Care Services Provided by University of Dental Medicine, Yangon

2019

myanmarhsrj

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“…[8] In this regard, multiples studies around the world have described patient satisfaction for dental treatment in dental training centers. [29101112] Still, studies regarding patient satisfaction from dental care delivered by dental students are limited. In 2014, the patients recorded high satisfaction with treatment by dental students at the College of Dentistry.…”

Section: Introductionmentioning

confidence: 99%

Parents′ satisfaction with pediatric dental care provided by dental college, Riyadh

Almutairi¹

2016

J Int Soc Prevent Communit Dent

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Aims and Objectives:To evaluate the level of parents’ satisfaction with pediatric dental care provided by dental students at the College of Dentistry and explore the factors associated with various parents’ demographics.Materials and Methods:A cross-sectional study was conducted among parents (n = 150) whose children received dental care in dental colleges in King Saud University (KSU) in Riyadh. The parents were asked to fill a self-administered dental satisfaction questionnaire between Februry and April 2016. Data were recorded and analyses using the Statistical Package for the Social Sciences Version 20 (SPSS Inc., Chicago, IL, USA).Results:Results indicated that only 10.7% of the parents strongly agreed that before being seen they had to wait for a long time in the waiting area, and 36% strongly agreed that one of the causes for which they went to the KSU dental college is that there were inadequate pedodontics in their region. More than half of parents (60%) strongly agreed that the KSU dental clinic is up to date and very modern.Conclusions:The results indicate that the pediatric department has been successful in achieving parents’ satisfaction with dental students, their treatment, as well as operational aspects related to access. There was a strong degree of satisfaction from parents regarding the KSU dental college being modern and up to date.

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“…En el contexto de la formación del recurso humano, la relación establecida entre docentes y estudiantes también puede influir en la prestación del servicio. Tal relación fue percibida de forma favorable, similar a lo encontrado en el estudio realizado en la Facultad de Odontología de la Universidad de Antioquia, en la clínica integral del adulto en el 2013, por López y colaboradores [11,12].…”

Section: Discussionunclassified

Satisfacción de los pacientes atendidos en Clínica Odontológica de la Universidad Cooperativa de Colombia

et al. 2016

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Introducción: la satisfacción de los pacientes con los servicios de salud recibidos, es un elemento fundamental en la medición de la calidad de la atención. Objetivo:describir la satisfacción de los pacientes respecto a la atención odontológica, en las clínicas del adulto de la Facultad de Odontología de la Universidad Cooperativa de Colombia Sede Medellín, Envigado. Métodos: estudio observacional, descriptivo y transversal. Se calculó una muestra representativa de 188 pacientes. Previo consentimiento informado [estudio sin riesgo según la resolución 8430 de 1993 (Colombia), se encuestaron aleatoriamente los pacientes, quienes consultaron en la facultad de odontología de la Universidad Cooperativa de Colombia, sede Envigado. Para el procesamiento de los datos se utilizó el programa estadístico SPSS versión 21.0. Se realizó un análisis univariado. Resultados:de los 188 pacientes, 68,1% (128) fueron mujeres, la edad promedio fue de 34,04 ± 9,71 [20-76] años. El 68% asiste a la consulta por tratamiento de prótesis fija, 16,5% prótesis removible, 14,4% prótesis total y 1,1% blanqueamiento dental. El 100% de la población atendida informa que recibió un buen trato por parte del estudiante, docente y auxiliar de clínica. El 100% (188) de los pacientes consideró que fue solucionado su motivo de consulta. El 95,7% de los pacientes volvería a consultar y el 99% recomendaría el servicio de odontología. La opinión de los pacientes respecto a las instalaciones físicas fue buena en general para la higiene e iluminación 97%, orden 96% y ventilación 83%. La privacidad fue el único factor evaluado como malo (3,2%). Conclusiones: los pacientes atendidos en la clínica integral del adulto quedaron satisfechos con la atención recibida y su motivo de consulta fue resuelto, consultaron principalmente por tratamiento de prótesis fija y parcial removible, la mayoría regresaría, recomendaría el servicio a otras personas y tienen una opinión excelente respecto a las relaciones interpersonales y buena en general en cuanto a la planta física, excepto por la privacidad.

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Patient satisfaction with the quality of dental treatment provided by interns

Cited by 18 publications

References 9 publications

Patient Satisfaction with Oral Health Care Services Provided by University of Dental Medicine, Yangon

Patient Satisfaction with Oral Health Care Services Provided by University of Dental Medicine, Yangon

Parents′ satisfaction with pediatric dental care provided by dental college, Riyadh

Satisfacción de los pacientes atendidos en Clínica Odontológica de la Universidad Cooperativa de Colombia

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