Patient Satisfaction with Oral Health Care Services Provided by University of Dental Medicine, Yangon

Abstract

Quality of Oral Health Care (OHC) services has received increasing attention in recent years. Little is known about patient satisfaction in quality of it in Myanmar context. Its success can be generally assessed by the level of patient satisfaction in the variety of clinical setting, for instance, private clinics as well as in teaching dental university. This study aimed to determine the level satisfaction of patients after visiting the University of Dental Medicine, Yangon (UDMY). A total of 207 patients visiting five clinical departments of UDMY were investigated from October to December, 2017. A questionnaire covering to assess the demographic data, patient-dentist interaction, technical competency, administrative efficiency and clinic set up environment was used for face- to- face interview. The data were analyzed by descriptive methods followed by inferential method. Out of 207 patients, 41.5% were male and 58.5% were female. The overall patient satisfaction score was 76.3% which showed high level of satisfaction on oral health care services provided by UDMY. The least satisfied item was prolonged waiting time to have an appointment in administrative domain while the most satisfied item was that dentist had been friendly in patient-dentist interaction domain. Over 40 year old group patients were more satisfied with oral health care services (p=0.013). Married patients had higher satisfaction with patient-dentist interaction (p=0.014). This study showed a positive response to the care of patients at the UDMY. Further researches as well as periodic review studies have to be carried out for improvement and utilization of oral health care services in Myanmar.